Technical Support Engineer, AutoRABIT
$50-65k
More information about location
Salesforce DevOps Solutions
Open for applications
Salesforce DevOps Solutions
201-500 employees
Open for applications
$50-65k
More information about location
201-500 employees
Company mission
AutoRABIT's mission is to make Salesforce development easier
Role
Who you are
- You are expected to have top-notch troubleshooting, communication, and customer service skills
- Excellent Customer service experience and communication skills
- Attention to detail
- Understanding and ability to learn technical concepts quickly
- 2-3years previous Technical customer support experience
- Desired: Experience working with Salesforce and/or a DevOps pipeline: SCM (e.g. Git, SVN), IDE (e.g. Visual Studio, IntelliJ), CI (e.g. Jenkins Pipelines, Azure DevOps, BitBucket, GitLab) More than acronyms, these are the tools that our customers use and that our products integrate with
- Experience with system-wide deployments. Because sometimes an issue is not caused by the application itself, but by the network, the underlying server, the database, etc
- Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
- Investigation skills to understand problems in their context and the ability to reproduce these scenarios
- Familiarity with working with logs is a plus
- Bachelor's in computer science, Engineering, or equivalent degree, or equivalent technical support experience
- Any Salesforce certification is a plus
- Must be a US citizen or permanent resident (Green Card holder), and capable of obtaining a US Government Security clearance if required
What the job involves
- AutoRABIT is looking for a Senior Technical Support Engineer to support AutoRABIT development processes and tools, who will assist our customers in very demanding and complex development environments
- You will be expected to learn new products and technologies quickly and constantly
- As a Support Engineer, you will contribute to AutoRABIT products adoption and success. You will provide an individualized level of service to our customers
- You will guide them in finding the right implementation and advocate the best way to use our products
- You will also troubleshoot, investigate and solve customer issues in a timely manner. In AutoRABIT, you will represent the customer voice in finding solutions with the assistance of our product, engineering and Customer Success teams
- You will be the first contact point for new customer support requests
- Drive technical issues to resolution: from the qualification of customer concerns to conducting an in-depth technical investigation managing customer relationship all along the way
- Collaborate with Sales, Solution Consultants, Engineering and Product management to troubleshoot customer issues, and improve overall customer experience and make sure that our Service offering brings maximum value to our customers
- Be creative, find solutions to improving the customer experience and the way we work
- Maintain communications with clients on the status of all open requests. All responses should be professional, complete, well-formatted, and consistent with prior communications
- Works well across teams, and able to work with and assist with a wide range of technical customers/team members globally
- Adhere to AutoRABIT’s internal and customer contracted support SLAs
- Excellent written and verbal US English communication skills
- Candidates will be assigned to US-hours shifts (may range from EST to PST), may be required to work rotational, and weekend shifts to cover 24X7X365 Support
- Responsible to adhere to set internal controls
- Work Timings: On-call/weekend rotations, and occasional meetings in early mornings or Evenings to collaborate with global teams, may be required to off-shift to cover other US time zones
Our take
Fortune 1000 companies in regulated industries now need to manage their Salesforce environments and Salesforce development with the same rigor and vigilance they have learned to apply to the rest of their more traditional IT apps and systems.
AutoRABIT helps them do this with DevSecOps solutions that are created specifically for the differences in the Salesforce environment. The company is distinguished by its impressive array of products and services from Salesforce data recovery to merging of CRM code from different developers.
The startup is now shifting its focus from operational and security capabilities to cost-reduction strategies. That means investing a portion of new funding into AI and machine learning technologies for automation.
The difficulty for AutoRABIT will be competing on so many fronts. Salesforce tooling is now an incredibly large industry with many individualised use-cases, each with their own startups developing powerful, cutting-edge products. Perhaps the company’s impressive growth will give it the opportunity to acquire some of these new players and protect its market share.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
May 2022
$26m
SERIES B
Jun 2021
$7.3m
EARLY VC
Total funding: $45.8m
Company benefits
- A chance to grow within the company
- An opportunity to make a real difference in a dynamic work environment
- A work community that supports your personal development and wellbeing
- An internationally diverse team of technically strong professionals
Company HQ
Financial District, San Francisco, CA
Leadership
Vijay Rayudu
(CTO & Co-Founder)Previously Director of Operations at TechSophy. Before that worked as a Senior Development Manger at Cordys Hyderabad.
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