Program Manager, Stripe

• We're looking for someone who meets the minimum requirements to be considered for the role
• 2+ years of software engineering, systems engineering and/or program management experience
• Excellent analytical skills; you digest complex information, can distill it and make recommendations and proposals
• You have a track record of providing program management during all phases of software development from kick-off to launch, demonstrating critical thinking, challenging the norms and thought leadership
• You have very strong written and verbal communication skills, building strong relationships with stakeholders, teams and senior leaders around the organization
• You can drive internal and external process improvements across multiple teams and functions and bring a wealth of experience, opinions, proposals and best practices
• Experience operating autonomously and rapidly and leading large-scale efforts across multiple teams and functions, with stakeholders in different disciplines across time zones

Desirable

• The infrastructure teams provide efficient and optimized infrastructure for Stripe to build secure, reliable and differentiated products, while enabling Stripe developers to achieve their highest potential
• Stripe makes it easy for any developer to access and manage the capabilities of the financial system while maintaining the least regulatory friction
• We work to enable developers to have the most productive results of their entire career from the very first days they join Stripe through years of developing new systems and products
• As a Program Manager in the Infrastructure team, you will play a key role in helping onboard engineers to Stripe
• We run in-person onboarding sessions for new hires worldwide and it is critical that we have the right facilitators for the classes, the high quality curriculum presented, and a robust process to collect and manage feedback to ensure the onboarding program sets new hires up for success
• You will be responsible for working with Engineers at Stripe to build and maintain these classes, support and grow a robust pool of facilitators for the classes, and evolve the training we provide for Stripe’s engineers
• Define and produce high quality written proposals, communications and documentation
• Partner with Engineering Managers, Technical Program Managers, and members of the New Hire Programs team to enable robust onboarding classes every 2 weeks year round
• Develop, implement, and iterate on program management techniques, frameworks, and KPIs to achieve goals with well defined success criteria
• Help influence peers / stakeholders and build consensus while dealing with ambiguity
• Coordinate in-person classes every 2 weeks in our Dublin office
• Support Stripes who are coordinating classes in 2 other locations (San Francisco and Bangalore)
• Support and grow a pool of facilitators for classes by adding new Stripes over time, providing basic training and feedback to the facilitators, and being the go-to contact for Engineering facilitators worldwide
• Develop a program to continuously evaluate and refresh engineering training curriculum as Stripe’s engineering processes evolve over time
• Ensure there is a consistent feedback loop to identify gaps in the experience and enable facilitators and content owners to keep the curriculum fresh