Account Manager, Coursedog
$150-190k
+ Equity grants
Integrated academic operations platform
Open for applications
Integrated academic operations platform
21-100 employees
Open for applications
$150-190k
+ Equity grants
21-100 employees
Company mission
To break down barriers to opportunity for students.
Role
Who you are
- Proven experience as an Account Manager or similar role in the education technology industry, preferably working with colleges and universities
- Previous responsibility for a sales quota
- Strong understanding of the higher education market, administrative processes, academic scheduling, curriculum management, and assessment
- Excellent interpersonal and communication skills, with the ability to build rapport, influence, and negotiate with stakeholders at various levels
- Analytical mindset with the ability to interpret data, metrics, and user feedback to drive informed decisions and strategic recommendations
- Demonstrated ability to manage multiple client accounts simultaneously, prioritize tasks, and meet deadlines in a fast-paced environment
What the job involves
- As an Account Manager at Coursedog, you will be responsible for building and maintaining strong relationships with clients, ensuring their success and satisfaction with Coursedog products and services
- You will serve as a trusted advisor and advocate, collaborating closely with clients to understand their needs, address their challenges, and drive adoption and expansion of Coursedog solutions
- Serve as the primary point of contact for assigned institutional clients, fostering long-term relationships and becoming their trusted advisor
- Ownership of upsell and expansion opportunities as you lead the organization along the maturity curve
- Understand clients' strategic goals, challenges, and pain points, and proactively offer tailored solutions that align with their objectives
- Conduct regular check-ins with clients to assess their satisfaction, identify opportunities for improvement, and provide ongoing support
- Collaborate closely with cross-functional teams, including Product, Implementations and Support, to ensure seamless implementation, onboarding, and ongoing service delivery
- Manage contract renewals process proving 12 month rolling forecasts to board
- Monitor client usage and adoption metrics, identify patterns or trends, and provide data-driven insights to drive upsell opportunities
- Identify and resolve client issues or concerns promptly, escalating to appropriate teams when necessary, and ensuring timely resolution
- Stay up to date with industry trends, market developments, and competitive landscape to effectively position Coursedog's value proposition to clients
Application process
- Stage 1: Initial Phone Conversation
- Stage 2: Interview with the Hiring Manager
- Stage 3: Meet the Leadership Team
- Stage 4: Presentation
- Stage 5: Reference Check
Our take
Higher Education is in crisis. The cost of education is skyrocketing, while only 33% of students in the US graduate in four years, and issues of equity and access are worsening. A big part of this can be put down to a lack of proper scheduling: 75% of universities operate entirely on legacy, on-premise software, resulting in millions of frustrated students saddled with heaps of debt.
Coursedog has set out to solve this. An integrated academic operations platform that helps higher education maximize operational efficiency, its strategy is based on market disruption, using data innovation to accelerate student success. Founded in 2018, it has partnered with over 200 higher education institutions, providing its curriculum-mapping software to more than 1.2 million students in total.
The global curriculum-mapping software market has really started to pick up in recent years, and Coursedog will face stiff competition from the likes of Top Hat, Kiddom, and PlanbookEdu. That being said, Coursedog's focus on accelerating product development has it well placed to continue poaching market share.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Mar 2023
$90m
GROWTH EQUITY VC
Oct 2021
$17m
SERIES A
Total funding: $111.4m
Company benefits
- Time Off: We value work-life balance and provide a high amount of autonomy. In service of this, our Paid Time Off policy has no annual limit
- Remote-First: We value flexible working hours over set hours, results over number of hours, and asynchronous communication focused on transparency over need-to-know access
- Healthcare: We pay 99% of your medical, denal, and vision coverage and 75% of the premium for your spouse and/or dependents
- Equity: You'll be contributing to the team's success, so you deserve to share in it. Every employee on our team gets a meaningful equity allocation
- Retirement Plan: We offer a 401k plan on day one of your employment
- Parental Leave: To help support new parents in the workplace, we offer up to 10 weeks of paid parental leave
Company HQ
Midtown Manhattan, New York, NY
Leadership
Andrew Rosen
(CEO)Joined Coursedog as CEO in 2024. Prior to that, they were the CEO of Interfolio from Elsevier for over 8 years. They also spent time as the Senior Executive Vice President of MicroStrategy and as a General Manager of Education Technology Business at EAB.
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