Renewals Specialist, 15Five
$60-75k
OTE
$45-60k
BASE
+ Uncapped commissions + Equity + Benefits
Continuous performance managment software
Job no longer available
Continuous performance managment software
201-500 employees
Job no longer available
$60-75k
OTE
$45-60k
BASE
+ Uncapped commissions + Equity + Benefits
201-500 employees
Company mission
To create highly-engaging, high-performing oranizations by helping people become their best selves.
Role
Who you are
- Bachelor’s degree desired, or equivalent work experience
- 1-2 years of experience in account management or sales development roles, SaaS industry strongly preferred
- Demonstrated leadership and high performance in life (school, work in prior roles, volunteer work, on a team or club, etc
- Experience owning, forecasting, and exceeding renewal, upsell, and/or new business quotas
- Experience negotiating and communicating with all levels in an organization, primarily at the C-level
What the job involves
- Our Renewal Specialists are responsible for forecasting, maintaining, and improving our Gross Revenue Retention by being decisive in renewal conversations, identifying opportunities for growth, and supporting the non-Core revenue base to thrive in a low touch, digital-lead environment
- They ensure that customers have insight into all that 15Five has to offer -- including product packages, service offerings, and partner offerings -- to maximize customer lifetime value
- Meet and exceed GRR Targets
- You meet or exceed retention targets for your book of business each quarter
- Directly responsible for renewal contract opportunities, managing churn, and renewal rates for assigned book of business. Responsible for all operational tasks related to the renewals process: cross-functional coordination, negotiations, administration, quotes, and customer communications with an emphasis on efficiency
- You maintain a clean, accurate renewal forecast for churn
- All renewals are closed on-time or brought into earlier quarters where needed or possible
- You’ve improved cross-functional, cross-departmental collaboration, especially with the Sales, Customer Support, and Finance teams in support of the customer in a self-service capacity
- Own and execute win/win negotiations for renewals to maintain customer trust. Aim for results and resolution within one conversation or touchpoint
- Meet and exceed NRR and MM Targets
- You maximize account growth by identifying and qualifying handraiser opportunities for new business upgrades and pass to sales team to close (exceeding NRR targets)
- You maximize customer success by identifying and qualifying opportunities to convert customers up the maturity model and pass to DLE team (conversion targets)
- Work with leadership team to define qualified MM and upsell goals and track using OKR
- Build, maintain and test digital engagement strategies for your book of business
- You execute customer engagement plays at scale, including testing communication channels and strategies for customer cohorts
- Continuously seek creative ways to improve customer experience, insight and communication in order to have more impactful conversations that maintain revenue and maximize efficiency
- Learn and demonstrate proficiency in Tools used in customer experience roles (ChurnZero, Salesforce, GSuite, Gong)
Our take
The Employee Feedback Software market is expected to see a great rate of expansion in the coming years due to growing demands in the healthcare industry. It's no surprise then that there's a rising awareness of the benefits involved in the market, a market in which 15Five plays a key role.
By providing the Positive Product Design™, aligned with the latest positive psychology research, 15Five is one step above its competitors being the only company in the business that offers this software.
This approach has gained the company clients including Spotify, American Red Cross and Pendo. Along with backing from investors such as Siemens, Matrix Partner and Origin Ventures, accelerating its vision and solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$52m
SERIES C
Jun 2019
$30.7m
SERIES B
Total funding: $85.9m
Company benefits
- Medical, dental, and vision care
- Fertility consulting assistance
- 24/7 online therapy assistance
Company HQ
Yerba Buena, San Francisco, CA
Leadership
David Hassell
(Founder & Executive Chairman)Co-Founder & former Facilitator at Strategy Day. Previously worked as an Advisor at Kite Adventures.
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