Customer Success Engineer, Logz.io
Offers Equity
Travel up to 20%
Cloud observability platform for engineers
Job no longer available
Cloud observability platform for engineers
101-200 employees
Job no longer available
Offers Equity
Travel up to 20%
101-200 employees
Company mission
To give modern engineers all the tools they need to monitor any technology stack.
Role
Who you are
- Obsessed about providing continuous value to customers; always thinking how to serve the customer better
- Experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer
- Leading E2E, customer facing activities with C-Level executives in Global 5000 customers
- Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
- Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
- Strong written and verbal communication skills in English, as well as business and technical acumen
- Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
- Travel up to 20%
- BA/BSc degree in Software Engineering, Computer Science or equivalent experience
What the job involves
- The Customer Success Engineer is a key member of the Post Sales organization aligning our observability technologies with the needs of our customers.
- Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
- Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
- Train and coach customers to a successful on-boarding process and ongoing usage
- Partner with sales on accounts planning and proactively identify technical opportunities for expansion
- Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
- Advocate internally for customer needs – be the technical voice of the customer within Logz.io
Our take
Logz.io was created by engineers who saw the issues faced by colleagues attempting to monitor complex cloud-native environments. Its observability platform was developed to give engineers an easier way of monitoring data as environments grow, helping to increase productivity and reduce time spent troubleshooting.
The company serves engineers across industries such as gaming, financial services and eCommerce. Its Open 360 platform delivers observability with the most popular open source monitoring tools including OpenSearch and Prometheus, allowing teams to focus on building, deploying and monitoring their products.
Logz.io is partnered with Microsoft Azure, which enables cloud developers to use the company’s observability tools directly from the popular service. It boasts an impressive client list including British Airways, Siemens and Symantec, and has added generative AI tools to its platform to help keep ahead of its growing competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Oct 2024
$20m
LATE VC
Nov 2020
$23m
SERIES E
Total funding: $144.3m
Company HQ
South Boston Waterfront, Boston, MA
Leadership
Tomer Levy
(CEO & Co-founder)Began their career at Metalink as a SW Developer, before spending 6 years at Check Point Software Technologies and co-founding intigua.
Asaf Yigal
(CTO & Co-Founder)Worked as Director of Professional Services at Onaro and Akorri before co-founded Currensee. Then spent a year as VP of Product Management at OANDA before co-founding Logz.io.
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