Lead Site Reliability Engineer, Klaviyo
Security
$192-288k
3+ days a week in office
The only CRM built for B2C.
Open for applications
The only CRM built for B2C.
1001+ employees
Open for applications
$192-288k
3+ days a week in office
1001+ employees
Company mission
Klaviyo is the only CRM built for B2C brands. Powered by its built-in data platform and AI insights, Klaviyo combines marketing automation, analytics, and customer service into one unified solution, making it easy for businesses to know their customers and grow faster.
Role
Who you are
- Solid 10+ years of experience in the SRE/Devops field
- BA or BS Degree in Computer Science, related field, or equivalent experience
- Ability to handle yourself in outage situations and to drive failures to root cause analysis and prevention of future issues
- Understanding of Linux (we run Ubuntu) and all layers of the networking stack
- Experience working on an engineering team building software
- Experience writing code using best practices in a language such as Python, Ruby, Go, etc
What the job involves
- Lead Site Reliability Engineering (SRE) is what you get when you treat system operations as a software engineering problem
- The mission of the Site Reliability Engineering team is to ensure uninterrupted service for Klaviyo customers and act as a force multiplier for Klaviyo product teams to deliver better software faster
- The SRE team builds foundational backend services as well as tooling and automation to allow product teams to release and scale their software reliably and predictably
- Lead SREs are team players who embed themselves within product teams as needed to advance the architecture and performance of software systems and train their peers in topics such as debugging distributed systems, building self-healing applications and eking out every drop of performance possible
- As a Lead Site Reliability Engineer, you will own foundational Klaviyo services and make a big impact on the productivity of our product engineering teams
- Ship foundational services to enable Klaviyo engineering to move faster with confidence
- Design and develop systems and processes that enable highly available & scalable systems
- Achieve break-throughs in systems throughput by identifying and eliminating bottlenecks
- Leverage technology such as Python, AWS, Django, Kubernetes, Bash, Terraform, MySQL, Redis, Cassandra, Postgresql to advance Klaviyo’s platform
- Champion best practices by actively collaborating with other teams in a culture that values whiteboarding and technical design review
- Contribute to the company in multiple areas, constantly pushing yourself to be a better engineer and to level up all of your peers within your team and within Klaviyo
- Design, write and deliver software to dramatically improve the availability, scalability, latency, and efficiency of Klaviyo’s services
- Participate in periodic on call duties with a focus on solving issues when they are discovered, preventing recurrences and minimizing alert fatigue
- Implement architectural improvements to achieve breakthrough results in Klaviyo systems’ operational scalability and reliability
- Work hand-in-hand with product-facing engineers and other SREs to ship impactful code
- Perform quantitative analysis to understand and scale Klaviyo systems
- Uncover and advocate for preventative, upstream solutions with internal stakeholders
- Evangelize Site Reliability best practices across the engineering organization
Our take
Klaviyo is a marketing firm helping growth-focused eCommerce brands drive more sales with super-targeted, highly relevant email, Facebook and Instagram marketing campaigns. From personalised newsletters to automated emails when customers abandon their shopping carts, the marketing automation platform makes it easy for businesses to capture, store, analyze, and predictively use their own data to drive measurable, high-value outcomes.
Klaviyo's CEO, Bialecki, believes that the main problem with e-mail marketing today is that there is a divide between two kinds of tools: analytics tools that help you understand what people are doing on a website, such as what products they are considering, and messaging tools that send them a marketing e-mail. Operating primarily within the retail and eCommerce industry, Klaviyo aims to solve this by offering a tool that brings together analytics and messaging. This allows companies to bring all of their first-party data into a single platform to get a deep understanding of their customers and then activate that data to deliver highly-targeted, personalised communications through email and SMS. In the process, Klaviyo's customers get a deep understanding of their consumers.
Klaviyo is a fast-growing company mainly due to its business model - the firm offers a concrete ROI for Klaviyo’s clients if the software persuades customers to make purchases by treating different types of customers differently. An IPO in 2023 has led to Klaviyo's release of Klaviyo AI, which empowers businesses to unlock revenue-driving opportunities and deliver exceptional customer experiences across channels. Still in its early days of public listing, it will be interesting to see how Klaviyo fares in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Opportunities to learn
"Not only we have a good stipend to spend on learning but we also have development days every quarter, where we can switch off and focus on the areas..."
Funding (last 2 of 6 rounds)
Aug 2022
$100m
LATE VC
May 2021
$320m
SERIES D
Total funding: $778.5m
Company benefits
- Private health care cover
- All full time employees receive equity
- Commuting allowance for when you do travel to the office,
- A very generous education allowance every year for you to spend on learning and development.
- Participation in Klaviyo ESPP
- Personal lifestyle allowance
- Flexible holiday scheme
Company values
- We always put our customers first.
- We are owners.
- We strive to make the world more equitable.
- We are ambitious.
- We are always learning.
- We collaborate radically.
- We are remarkable.
Company HQ
Financial District, Boston, MA
Articles
Leadership
Andrew Bialecki
(CEO)Previously CTO at RockTech, Senior Engineer at Performable, Lead Engineer at Applied Predictive Technologies and an SDET Intern at Microsoft
Ed Hallen
(Chief Product Officer)Currently an Advisor at Team Engine. Previously worked in Enterprise Business Development at Google, Summer Associate at Accel-KKR and Principal at Applied Predictive Technologies.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Diversity, Equity & Inclusion at Klaviyo
Katelyn Nnake (Director of Diversity, Equity & Inclusion)
- At Klaviyo one of our key values is "we strive to make the world more equitable"
- In 2024 over 75% of Klaviyos participated in a Klaviyo Resource Group
Share this job
View 186 more jobs at Klaviyo