Technical Customer Success Engineer, Logz.io
Plus equity
Cloud observability platform for engineers
Open for applications
Cloud observability platform for engineers
101-200 employees
Open for applications
Plus equity
101-200 employees
Company mission
To give modern engineers all the tools they need to monitor any technology stack.
Role
Who you are
- Obsessed about providing continuous value to customers; always thinking how to serve the customer better
- Experience as a Technical Account Manager / Project Management / Post-Sale Engineer / Delivery Engineer / Customer Success Engineer
- Leading E2E, customer facing activities with C-Level executives in Global 5000 customers
- Excellent customer facing skills: training, coaching, discussion management, conflict resolution and ability to creatively explain and present complex concepts in an easy to understand manner
- Vast domain experience in any of the following areas: SaaS services, Cloud Solutions (AWS/Azure/GCP), Log Management and Log Analysis, Big Data (from a data management perspective), Business Intelligence/Web Analytics, Operational Intelligence, AI, Threat Analysis
- Strong written and verbal communication skills in English, as well as business and technical acumen
- Positive, self-starter attitude with absolute willingness to go the extra mile and exceed expectations
- Ad hoc travel for customer onsights
- BA/BSc degree in Software Engineering, Computer Science or equivalent experience
What the job involves
- The Customer Success Engineer is a key member of the Post Sales organization aligning our observability technologies with the needs of our customers
- We are customer obsessed, work hard and have a team culture that is both entrepreneurial, professional and fun
- This is a technical customer management role in which you will own the long-term relationship with our top logos
- Work very closely with our top customers to make sure that they gain value and value realization from our product and satisfied with the overall service that we provide
- Be the focal point for any technical related matter, and progress and own the outcome until fulfillment according to customer's needs
- Train and coach customers to a successful on-boarding process and ongoing usage
- Partner with sales on accounts planning and proactively identify technical opportunities for expansion
- Define timelines, milestones and success criteria, while ensuring that they are successfully achieved
- Advocate internally for customer needs – be the technical voice of the customer within Logz.io
Our take
Logz.io was created by engineers who knew all too well the issues faced by colleagues attempting to monitor complex cloud-native environments. The duo developed their observability platform to give engineers an easier way of monitoring data as environments grow, helping to increase productivity and reduce time spent troubleshooting.
Logz.io, a leader in the AIOps and Observability Market, serves engineers across industries such as gaming, financial services, and eCommerce. Its Open 360 platform delivers observability with the most popular open source monitoring tools including OpenSearch and Prometheus, allowing teams to focus on building, deploying and monitoring their products.
Logz.io is partnered with Microsoft Azure, which enables cloud developers to use the company’s observability tools directly from the popular service. The company also boasts an impressive client list including British Airways, Schneider Electric, Siemens, The Economist, and Symantec. And it's recently added generative AI tools to its platform, a move that will help it keep ahead of the growing competition in this lucrative market which include major rivals like Splunk and Datadog.
Steph
Company Specialist at Welcome to the Jungle
Insights
-18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Nov 2020
$23m
SERIES E
May 2019
$52m
SERIES D
Total funding: $124.3m
Company HQ
South Boston Waterfront, Boston, MA
Leadership
Tomer Levy
(Co-Founder & CEO)Tomer began their career with almost 4 years at Metalink as a SW Developer, before spending 6 years at Check Point Software Technologies and co-founding intigua in 2010. They used this experience to co-found Logz.io in 2014.
Asaf Yigal
(Co-Founder & CTO)Having worked as Director of Professional Services at Onaro and Akorri, Asaf co-founded Currensee in 2007. After leaving in 2013 they spent a year as VP Product Management at OANDA before co-founding Logz.io.
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