Quality Assurance Analyst, Monzo
£32.9-41.7k
+ Share Options
Digital-only bank platform and marketplace
Be an early applicant
Digital-only bank platform and marketplace
1001+ employees
Be an early applicant
£32.9-41.7k
+ Share Options
1001+ employees
Company mission
To build a new kind of bank that makes money work for everyone.
Role
Who you are
- You have experience within a regulated sector either in a risk and/or QA related role
- You are comfortable in developing data capture forms and datasets; forms - data knowledge and experience is essential
- You have experience of analysing data to identify issues and drive improvements
- You have a tenacity to solve problems, applying a logical approach to issues
- You have a strong attention to detail and analytical skills
- You can provide constructive feedback to enable personal growth and development
- You have excellent stakeholder management skills
- Ability to identify risks and prevent, manage and/or escalate as appropriate
What the job involves
- Leading the required monthly governance meetings where relevant metrics will be reviewed and plans created in partnership with stakeholders
- Maintaining and developing QA forms, processes and systems, so that they are scalable, whilst remaining customer-centric and compliant
- Building MI to assist in the review of QA assessment team results, to determine what errors are occurring and propose actions to prevent recurrence
- Driving improvements of processes, procedures and knowledge management
- Being flexible with responsibilities and having a positive attitude towards any changes to the role, company/departmental objectives, priorities and targets
- Supporting the QA Lead to deliver consistent, compliant and outcome focussed QA reviews, and provide assurance against Key Risk Indicators across Monzo
- Being a role model, supporting your peers and your team to drive improvements
- Supporting medium to large scale projects to improve the QA function
Application process
- Our interview process involves the following:
- Application stage
- 20 minute Recruiter Call
- Take home task (successful THT will lead to interview stage)
- Final interview: 60 minute: 1 x THT discussion (15 mins) & competency-based interview (45 mins)
- Our average process takes around 2-3 weeks but we will always work around your availability
- We’ll only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you don’t miss out
Our take
Monzo is a challenger bank that fully operates online and offers a full range of current, savings, business accounts, and more. The speed of the challenger banks to provide a great experience has been impressive, and the number of competitors appearing has proven the consumer desire for innovation.
Monzo remains one of the popular online banks, with more than 6 million active users. The company faces competition from more traditional banks, such as Goldman Sachs and JP Morgan, which have launched their own digital banks. However, the new technologies that the company is built on enable it to expand quickly (with fewer issues) than the incumbent players' offerings.
With an increasing amount of people switching banks, the company's ever-expanding suite of banking and financial services (such as its buy-now-pay-later offering) has resulted in Monzo receiving the second-highest net switching gains among digital challenger banks (just behind Starling).
After setting U.S. expansion plans aside in 2020, the company launched in the U.S. market in early 2022, partnering with Sutton Bank to provide its U.S. accounts. After several years focused on narrowing its losses, Monzo hit profitability in the first two months of 2023. In the same year, 2 million new customers joined, tallying its customer base at 9 million in 2024.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 18 rounds)
May 2024
$190m
LATE VC
Mar 2024
$455.6m
LATE VC
Total funding: $1.9bn
Company benefits
- Yearly Salary Review + Proactive pay increases to reflect growing responsibilities + Share options
- Flexible working hours
- Work From Home Opportunities + we'll pay for any equipment you need to do your job
- 24 days holiday a year, plus bank holidays
- Paid sick leave for both physical & mental health + Health insurance via AXA or Vitality + Additional health insurance through Medicash
- Employee Assistance Programme
- Learning budget of £1,000 a year
- Aviva Pension Scheme + 4% Employer Contribution
- Paid maternity, paternity, adoption or shared parental leave (after 13 weeks of employment)
- 52 weeks of primary caregiver leave (6 months at 100% pay, 13 weeks at Statutory Maternity Pay, 13 weeks unpaid)
- 3 months of secondary caregiver leave at 100% pay
- Unum Life Insurance
- Access to fertility and family-forming health benefits via Fertifa
- Abellio Season Travel Tickets + Cycle-to-Work Scheme
Company HQ
City of London, London, UK
Leadership
TS Anil
(CEO)Also a Board Member at Accion. Previously Board Member at UK Finance, Global Head of Payments, Products & Platforms at Visa and was the Global Head of Retail Products at Standard Chartered Bank.
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