Senior Technical Account Manager, Demandbase
$132-198k
Offers Equity + Bonus
Go-To-Market engagement & marketing software
Be an early applicant
Go-To-Market engagement & marketing software
501-1000 employees
Be an early applicant
$132-198k
Offers Equity + Bonus
501-1000 employees
Company mission
To transform how B2B companies go to market.
Role
Who you are
- The ideal candidate is a strong technical practitioner who can manage customer relationships, resolve complex issues, and communicate effectively across technical and business stakeholders, while continuing to deepen platform and domain expertise
- 5-7 years of experience in enterprise B2B SaaS in a technical, customer-facing role
- Working knowledge of CRM platforms, Marketing automation systems and Salesforce automation and lead management concepts
- Ability to manage multiple customer environments independently and prioritize effectively
- Strong problem-solving skills with experience troubleshooting integrations and data flows
- Clear written and verbal communication skills with both technical and non-technical stakeholders
- Bachelor’s degree in Computer Science, Engineering, or a related technical field preferred
- We recognize that not all candidates will have every skill or qualification listed in this job description. If you feel you have the level of experience to be successful in the role, we encourage you to apply!
What the job involves
- The Senior Technical Account Manager I is an experienced individual contributor responsible for driving technical success for a portfolio of mid-to-large customers
- This role operates independently on most accounts, partnering closely with Customer Success Managers to support adoption, integrations, and ongoing technical health
- Own the technical success of a portfolio of customers, serving as the primary technical point of contact
- Execute customer-specific technical plans to support onboarding, integrations, and ongoing product adoption
- Identify and address technical risks, usage gaps, and integration issues, escalating complex problems when needed
- Lead resolution of customer technical issues by coordinating with Support, Engineering, Product, and Customer Success
- Partner with Customer Success Managers to remove technical blockers and improve customer outcomes
- Provide guidance on CRM, marketing automation, and Salesforce-based integrations using established best practices
- Communicate technical concepts, recommendations, and status updates clearly to customer stakeholders
- Contribute customer feedback and recurring technical themes to internal teams
Our take
B2B buyers face challenges that aren't met by most off-the-shelf marketing and sales software. Focused on customer sales (or converted from customer sales software), it usually fails to take into account the long sales cycles, unique advertising requirements, and account management needs of business sales. Since 2006, Demandbase has been here to change that with its account-based marketing platform designed specifically for B2B sales.
Competition in the digital sales space has heated up and Demandbase isn't the only B2B marketing firm in the sector, with other companies such as 6sense and Terminus offering marketing solutions. However Demandbase stands out by being the only demand-side platform built specifically for B2B advertising. This gives it a much more accurate identification of purchasing accounts and more precise targeting of advertising spend compared to its competitors.
Demandbase boasts a large and growing customer base including major clients such as Siemens, VISA and General Electric. On the back of several new updates and launches, as well as record bookings and strong revenue growth, the company has secured significant funds that will be used to support its next wave of platform innovation. The company was also recognised by Research In Action as a Market Leader for 2024 on its Vendor Selection Matrix™ for Revenue Marketing Automation Solutions.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
May 2017
$65m
SERIES H
Jul 2015
$30m
LATE VC
Total funding: $158m
Company benefits
- Health and Wellness Plans
- Stock Options
- Flexible Time Off & Holidays
- Family Friendly Benefits
- Remote Friendly
- Inclusive and Open Company Culture
- Professional Development
Company HQ
Yerba Buena, San Francisco, CA
Leadership
Chris Golec
(Founder & Board Director)Founded Demandbase and was CEO until 2019. Is currently CEO of Channel99. Was previously Global Marketing Manager for General Electric and a Product Development Engineer with DuPont.
Gabe Rogol
(CEO)Was Senior VP of Sales and CRO at Dealbase before stepping up to CEO. Previously was VP Sales & Marketing with IDG.
Share this job
View 17 more jobs at Demandbase