Engagement Manager, Gong
$149-175k
AI OS for revenue teams
Be an early applicant
AI OS for revenue teams
1001+ employees
Be an early applicant
$149-175k
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- 6+ years of Project Management experience (time, cost, scope, risk management); PMP certification is a plus
- 4+ years of professional consulting experience, preferably in Enterprise software
- Attention to detail and ability to prioritize and plan effectively
- Proven ability to influence change within customer organizations
- Excellent instincts and ability to interface at a senior level with ease
- Understanding and experience in sales strategy
- Experience with SaaS applications that support Enterprise business processes
- Strong CRM experience or knowledge (Salesforce.com or Dynamics preferred)
- Solid ability to optimally coordinate and work across functional & technical teams – both internally and with partners, both in-person and virtually
- Understand business and organizational complexity at large strategic firms
- Familiarity working with cross-functional teams, including: Sales, Customer Success, Product, Enablement, and Engineering
- Excellent communication, interpersonal skills, and eloquent writing skills
- Bachelor's Degree
- Willingness to travel
What the job involves
- As an Engagement Manager on our Professional Services team, you will be responsible for all aspects of successful engagements for Gong prospects & customers across our most strategic accounts
- Your ability to work independently while keeping commitments to time, cost, and scope while juggling multiple concurrent activities is essential. Based predominantly on custom Statements of Work (“SOW”)’s, you will manage the entire engagement lifecycle for our Customers
- This includes but is not limited to project kickoffs, workshops, testing, go-lives, risk management, and overall project management to ensure Customers are #ravingfans of Gong
- Lead all aspects of implementations for Enterprise Gong customers
- Ability to manage multiple projects to schedule, meet milestones, forecast work according to project plans, and ensure deadlines are met
- Manage competing priorities effectively across multiple customers and SOW-based projects
- Conduct & coordinate meetings onsite and remotely according to the Gong Professional Services methodology standards
- Execute discovery workshops to map customer use cases to the Gong platform
- Provide regular communications (verbal and written) to leadership, project teams, and customers
- Identify and mitigate engagement risks. Handle and control project scope
- Challenge, recommend, and redirect teams as well as client expectations when needed for successful program delivery
- Ability to gather requirements and issue change orders as appropriate
- Partner with Sales & Customer Success to ensure a seamless transition from presales to post sales
- Facilitate identification, internal communication, and remediation for product issues
- Ideate and develop new program deliverables that help improve existing team process
- Opportunistically present with sales on positioning Professional Services packages
- Contribute and provide feedback to the Gong implementation methodology
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is focused on expanding its reach internationally and forging new partnerships, capitalising on the boom in demand for AI - which has seen the company reach an ARR run rate of $500 million.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(CEO & Co-Founder)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(CPO & Co-Founder)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
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