Software Engineer, Twilio
Identity
$106.3-156.3k
Salary dependent on location
Cloud communications software
Be an early applicant
Cloud communications software
1001+ employees
Be an early applicant
$106.3-156.3k
Salary dependent on location
1001+ employees
Company mission
To enable innovators across every industry - from emerging leaders to the world’s largest organisations - to reinvent how companies engage with their customers.
Role
Who you are
- 3+ years experience in designing, building and operating high-scale, mission critical cloud based production systems
- Familiarity with a production-grade code base in a modern programming language, applying best practice coding standards and writing high quality code
- Extensive experience with RESTful API design and development
- Bachelor’s degree in Computer Science or related industry experience
- Excellent written and verbal communication skills
- Schedule: ability to work non-standard, on-call rotation weekend and holiday hours
Desirable
- Familiarity with Go, TypeScript, and DynamoDB
- Experience building developer tools or SDKs
- Experience building and owning products consumed by paying customers
What the job involves
- This position is needed to build and scale Stytch’s core product as we bring Stytch capabilities to Twilio’s full customer base, delivering secure, developer-first identity experiences
- Join the Stytch team at Twilio to shape the next generation of identity products. You’ll build backend systems that power authentication, authorization, and emerging agentic and non-human identity use cases
- You’ll partner closely with product and engineering leadership to design and deliver high-impact, customer-facing features, and evolve our platform for Twilio scale. This is a rare chance to operate like a startup within Twilio: you’ll work in a high-ownership environment with startup speed, backed by Twilio’s reach and scale
- Build backend product capabilities for Stytch’s identity platform on Twilio—shipping new API surfaces and core authentication flows, including agentic and non-human identity use cases
- Partner with Product and Engineering leadership to set direction, translate customer needs into product capabilities, and deliver high-impact roadmap features
- Collaborate across Twilio and Stytch teams to align on architecture, integrate platform capabilities, and unblock cross-team initiatives
- Operate with deep technical ownership: author design docs, drive key technical decisions, review code, and stay close to the systems you ship
- Build in ambiguity—break down complex problems, make pragmatic tradeoffs, and design developer experiences that delight our customers
- Improve production quality and resilience through strong observability, incident response and remediation
- Mentor and support other engineers through pairing, feedback, and knowledge-sharing, helping raise the team’s technical bar and culture
Our take
Traditionally, it has been difficult for businesses to establish communications systems in-house. Twilio was founded from frustration with this expensive and cumbersome process, providing easy-to-use APIs to let businesses send and receive telephone and text communications.
From these beginnings, the company has expanded through acquisitions and product development to provide a suite of services around market data and customer engagement. It is now a market leader in this space, and has developed a customer base of more than 150,000 businesses including enterprise brands such as Deliveroo, Duolingo and Toyota.
Although aggressive expansion and lack of maturity in some of its products in the past impacted the company's efficiency, a 2023 restructuring addressed these problems and allowed it to remain competitive. The company has since focussed on profitability, streamlining decision making and R&D to put itself in good stead for future success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
35% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jul 2015
$130m
SERIES E
Jun 2013
$70m
SERIES D
Total funding: $250.7m
Company benefits
- Generous annual time off in all countries
- Comprehensive health programs
- Programs to help our employees plan for their retirement needs
- Generous maternity, paternity, and adoption leaves, as well as family medical care leave
- Build and present a Twilio app to earn your Twilio track jacket and receive $30 per month for e-books for continued learning and education
- Variety of snacks, drinks, and catered meals in each of our locations
- Work from home opportunities
Company HQ
Financial District, San Francisco, CA
Leadership
Khozema Shipchandler
(CEO)Has been at the company since 2018, beginning as CFO then working as COO, President of Communications then CEO. Prior to this, spent 20 years at GE, ultimately as CCO of GE Digital.
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