Customer Care Specialist, TheFork
Italian Market
Offers equity
3 days a week in office
Online restaurant reservation platform
Posted today
Online restaurant reservation platform
501-1000 employees
Posted today
Offers equity
3 days a week in office
501-1000 employees
Company mission
To connect the world's favourite restaurants and the broadest community of loyal diners.
Role
Who you are
- Loves helping people and genuinely cares about the customer experience
- Is friendly, positive, and empathetic
- Has excellent communication skills, both written and verbal
- Is autonomous, proactive, and solution-oriented, brings a can-do attitude and always looks for a solution
- Can stay calm and professional when dealing with challenging situations
- Is comfortable managing several requests and priorities
- Pays attention to detail and is a team player who can also work independently
- Based in Barcelona
- Native level of Italian and fluent in English; additional languages are welcome
- A high level of communication skills
- Care about customer needs and always try to make their experience unique and satisfactory
- Knowledge in CRM tools
- Experienced in a customer support environment
What the job involves
- Answer B2C and B2B customer requests via phone, email, and chat
- Listen carefully and understand each customer’s needs
- Find the best solution, provide clear and accurate information, and ensure a positive customer experience
- Handle questions, issues, and complaints with professionalism and empathy
- Follow up on customer requests when needed
- Work independently while knowing when to ask for support
- Collaborate with other teams when additional support is required
Our take
Aiding the digitisation of the hospitality industry, TheFork offers users a seamless way to find restaurants they will enjoy, read user reviews, check real-time availability and make instant online reservations. It also provides restaurants with TheFork Manager, a software solution designed to optimise reservation management and streamline operations,
A TripAdvisor company, TheFork has made significant contributions to the global dining industry. It has partnered with 55,000 restaurants, achieved over 30 million app downloads, and attracted millions of users. Its software helps restaurants improve their service, which is great for diners too, and boost revenue by making their operations more efficient.
Celebrating its 15th anniversary in 2022, TheFork has firmly cemented itself as a top player in the space. It is able to serve restaurants of any size, including small and family-run restaurants, supporting them as the industry becomes more complex. On top of this, it has launched AI-powered search to help diners find their next restaurant in an intuitive and personalised way.
Steph
Company Specialist at Welcome to the Jungle
Insights
10% employee growth in 12 months
Company
Company benefits
- A permanent contract (that can be useful in life)
- Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to wrok fully remotely)
- Lunch vouchers available 3 working days per week
- Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc
- Continuous learning and development programs
- Free access to the Calm app to help you build resilience wherever you are in your mental health journey
- Dedicated parental leave and caregiver leave policies (12 weeks fully paid)
- Health insurance
- Life & Disability Insurance at no cost to the employee
- Attractive pension plans
- Amazing offices with dining, a coffee point on each floor, and leisure area
- Team building events
Company HQ
Saint-Merri, Paris, France
Leadership
Almir Ambeskovic
(CEO)Prior to being appointed as CEO, they were Vice President of Sales and Marketing for TheFork. They have also directly led several countries as General Manager at TheFork since 2015.
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