Product Operations Director, Limble CMMS

• The ideal candidate has experience building operational discipline in high-growth SaaS environments, is hands-on when necessary, and can also influence executives with data and insights
• 10+ years in Product Management and/or Product Operations, including 5+ years in leadership at a SaaS company
• Proven ability to build operational frameworks from the ground up in high-growth environments
• Strong program management skills, able to juggle multiple priorities and hold teams accountable
• Deep understanding of SaaS metrics (ARR, NRR, CAC, LTV, adoption, churn, etc.) and how to align them with product goals
• Experience mentoring product managers and operations professionals
• Excellent communication and storytelling skills, able to influence executives and inspire teams cross-functionally
• Hands-on with modern product and collaboration tools
• Strategic thinker with a data-driven mindset and a bias for action

Desirable

• The Director of Product Operations is a key leader responsible for scaling and optimizing product development processes, tools, and practices to enable the product organization to operate at its highest potential
• Sitting at the intersection of Product, Engineering, Customer Success, and Go-To-Market (GTM), this role ensures alignment, data-informed decision-making, and operational excellence
• At our stage of growth, this leader will establish stronger operating rhythms, implement best-in-class frameworks, and ensure product managers, designers, and engineers have the clarity, processes, and support needed to deliver impact
• Build and lead the Product Operations function to support product strategy, execution, and measurement
• Establish and refine product management processes, including roadmapping, prioritization, release management, and launch readiness
• Implement and refine scalable tools and systems to centralize product information and reporting
• Create onboarding programs and repeatable playbooks to ensure consistency and speed-to-impact for product teams
• Define and embed best practices for discovery, roadmap hygiene, retrospectives, and GTM enablement
• Drive annual and quarterly product planning cycles, ensuring roadmaps are strategically aligned and grounded in customer and market insights
• Ensure seamless alignment with GTM functions on pricing, packaging, positioning, enablement, and customer communications
• Build scalable systems for collecting, categorizing, and prioritizing customer feedback, ensuring insights flow into strategy and executive decision-making
• Identify bottlenecks and inefficiencies, and implement improvements that increase velocity without adding bureaucracy
• Define and enforce organizational readiness frameworks for major launches, ensuring cross-functional coordination
• Define and manage key product performance metrics to track adoption, engagement, retention, and revenue impact
• Enable data-driven decision-making through accessible analytics, reporting frameworks, and executive dashboards
• Partner with Finance to model product investments, pricing impacts, and ROI
• Build frameworks to measure adoption and expansion impact across customer segments
• Implement and manage Voice of Customer practices such as advisory boards, feedback loops, and early adopter programs
• Ensure product operations processes directly support growth and retention objectives (ARR, NRR, churn, expansion)
• Serve as the connective tissue across Product, Engineering, Design, and GTM to drive alignment and execution
• Build and maintain strong relationships across teams, surfacing risks, dependencies, and opportunities proactively
• Mentor and coach product managers and operations professionals, strengthening skills in strategy, execution, and stakeholder management
• Lead and manage a high-performing team with clear objectives, feedback, and professional development support
• Act as a trusted advisor to the Product leadership and broader executive teams, distilling complex data into clear narratives that drive alignment