Technical Account Manager, Scuba Analytics

• An understanding of applied analytics use cases within the AdTech and Media space
• 6-8+ years of experience in Technical Account Management, Customer Success, or similar technical, post-sales, client-facing roles in a software organization
• Experience with data analytics to provide business insight
• Technical aptitude to understand, learn, and perform hands-on analytical and technical tasks across all layers of our product
• Strong written and verbal communication skills
• Ability to prioritize and proble
• M-solve in a fast-paced environment, and collaborate cross-functionally to deliver the maximum value to customers
• Excellent project management and organizational skills
• Passion for building customer relationships and delivering solutions
• Familiarity with databases, SQL, and Linux variants

Desirable

• Reporting to: Sr. Director, Solutions Delivery
• This is an integral role within SCUBA’s customer organization, with an emphasis on hands-on technical account management and solutioning
• You will work with stakeholders to maximize the technical and business value of the SCUBA platform, and take ownership of data management requests, product enhancements, feature requests, and security escalations
• As the primary point of contact for your portfolio of customer accounts, you will own the post-implementation customer journey: from onboarding and training new users, to helping them answer complex questions about their business using SCUBA, to providing upstream recommendations on their data infrastructure
• You will be the voice of the customer within SCUBA, and collaborate cross-functionally to communicate customer feedback and enhancement requests
• Own and manage post-implementation customer activities and serve as the trusted advisor and business partner to customers
• Develop strong relationships with key stakeholders and executive sponsors and ensure we add value by providing solutions that align with customers’ overall business objectives
• Drive product adoption and engagement, maintain account health, and reduce churn across accounts
• Deliver effective onboarding for end users and provide best practices and recommendations across different aspects of data analytics, e.g. instrumentation, infrastructure, analyses, etc
• Identify, plan and execute projects to help customers realize the full business value of the platform
• Work closely with internal account teams to identify risks and growth opportunities and perform periodic business reviews
• Advocate customer needs and provide feedback internally to inform product vision and roadmap