Customer Operations Internship, VendorPM
Alberta
$17 - $20/hr
Procurement marketplace for property managers and vendors
Job no longer available
Procurement marketplace for property managers and vendors
21-100 employees
Job no longer available
$17 - $20/hr
21-100 employees
Company mission
To modernize how property management businesses work with vendors by providing an online marketplace for vendor management, sourcing, procurement, and compliance services.
Role
Who you are
- Our team is passionate about growth, innovation, and collaboration - if you are passionate about making an impact and putting in the work to get there, you’re likely a great fit for our team!
- A detail-oriented approach to customer success management
- The ability to utilize and suggest improvements in current data reporting methods
- Must be a student enrolled in a post-secondary institution program during the work term
- Available to work full-time hours for either a 4, 8, or 12 month term
- Comfortable with making outbound calls daily
- You know your way around a CRM, familiarity with Salesforce is an asset
- You get it done
- You are well organized
- You have an entrepreneurial mindset
- You are results-focused and have a proven track record of success in a quota-carrying role
- You always want what's best for your clients
What the job involves
- Reach out to vendor clients via phone calls and emails to support them in uploading quotes to bid on jobs
- Ensuring client satisfaction of property managers and maintaining constant communication with vendors to facilitate a smooth RFQ fulfillment process
- Monitoring account data and client usage info and stats with our BI tools
- Maintaining strong relationships with clients to mitigate any negative product experiences over the phone
- Act as a liaison between Vendor and Enterprise Customer Success departments
- Work alongside the customer success team to ensure overall customer retention
- Work with the product team to analyze user behaviour and suggest product improvements to better service accounts
- Understand the dynamic of both the demand and supply side of our marketplace, and ensure that CS duties facilitate smooth interactions with both user types
Application process
- We want to be a surprising and exciting place. But we also want you to know what to expect on your journey, starting with the interview process. Here’s what getting to know us will look like:
- Interview process step 1: Google Meets call with Recruiter
- Interview process step 2: Interview with Hiring manager
Our take
Property managers must juggle the planning, sourcing, procurement, and management of building services and vendors in order to keep their business running smoothly. However, doing this whilst maintaining compliance can be a particular challenge when so many building services are required and communication occurs across many different e-mail threads and mediums.
VendorPM provides an all-in-one marketplace for property managers to connect with building services and vendors, allowing them to plan services, source and procure them, and manage contracts and compliance within the same platform. The company provides its services to over 100 property management firms and over 30,000 building service vendors, helping both parties to manage their business relationships efficiently and without friction.
Whilst property management firms and building service vendors can already contact each other, and do so compliantly, VendorPM presents a unique all-in-one solution to make this process simpler. With strong funding at its back, the company continues to innovate, build out its team, and expand across the United States.
Freddie
Company Specialist at Welcome to the Jungle
Insights
5% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2022
$20m
SERIES A
Feb 2022
$6m
SEED
Total funding: $27.5m
Company benefits
- Optional equity in a rapidly growing start-up funded by top-tier VC
- Health benefits package includes medical, dental and vision, etc
- 3 weeks vacation
- Flexible working arrangements, with the option to work from our vibrant downtown Toronto office or work remotely
Company HQ
Financial District, Toronto, ON
Leadership
Emiel Bril
(CEO & Co-Founder)Experience as Founder and CEO of A+ Inc. from 2010 to 2017. Founder of Bril Solutions Inc. since 2014.
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