Office and Facilities Manager, Policy Expert
£45-50k
5 days a week in office
Digital home & car insurance provider
Be an early applicant
Digital home & car insurance provider
201-500 employees
Be an early applicant
£45-50k
5 days a week in office
201-500 employees
Company mission
Policy Expert is a forward-thinking business that loves to get things done. Leveraging proprietary technology and smart data, we offer reliable products and a wow customer experience.
Role
Who you are
- You will be a highly organised individual with a proactive and methodical approach
- You will enjoy working on multiple projects across the business and have a naturally inquisitive mind
- You will thrive in an autonomous role and be a critical and logical thinker
- Proven experience as an Office Manager, Front Office Manager or Facilities Manager
- Knowledge of Office Administrator responsibilities, systems and procedures
- Proficiency in MS Office (MS Excel and MS Outlook, in particular)
- Hands on experience with office machines (e.g. Printers)
- Excellent time management skills and ability to multi-task and prioritise work
- Proactive style
- Attention to detail and problem-solving skills
- Excellent written and verbal communication skills
- Strong organisational and planning skills in a fast-paced environment
- Strong team player
- A creative mind with an ability to suggest improvements
- Confidentiality
What the job involves
- Our Office and Facilities Manager will be responsible for overseeing the daily operations of the office and facility, ensuring the workspace is safe, organised, and efficiently managed
- This role involves coordinating office logistics, including a potential move, being the main stakeholder for our office building, ensuring facilities are maintained, and supporting administrative functions to promote a productive and comfortable work environment
- Main stakeholder for office building, managing all relationships within the premises to ensure the office is fully stocked, secure and in working order
- Coordinate office space planning, layout, and seating plan to maximise efficiency
- Coordinate and manage all RPM and PPM
- Maintaining the office condition and arrange necessary repairs in a timely fashion
- Liaise with vendors and contractors for repairs, maintenance, and improvements to the facility
- Manage the office’s cleaning and ensure this is always completed to the best standard
- Act as a Commercial Partner by managing contracts and price negotiations with office vendors and service providers
- Support office moves and reconfigurations
- Act as the gate keeper of stock control and all office procurement ensuring supplies are always fully replenished with back up stock available
- Tracking and reconciliation of all office related spend
- Organise office operations and procedures liaising with the Line Mangers
- Coordinate with IT department on all office equipment
- Provide remote support as part of a companywide Office Management team
- Address colleague queries regarding office management issues, for example but not limited to, breakdowns, access cards, DSE equipment
- Support People Experience in planning and executing in-house and off-site events and ensure the office policies and processes are up to date
- Conduct regular office walk through checks, to ensure desks are clear (under and above), walkways are free from clutter, communal spaces are free from rubbish and tidy, kitchens are tidy, and our working practices policy are being followed. Where breaches are found work with senior team to address
- Carry out regular meeting room checks to ensure equipment is working, supplies are fully stocked, the room is tidy and furniture is in good working order
- Oversee and administer communications via Polly and other outlets, keeping all colleagues fully informed
- Assist in the onboarding process for new hires, health and safety induction
- Induct all Line Managers covering health, safety and office management procedures
- Coordinate site specific health and safety arrangements, for example but not limited to; emergency procedures, risk assessment compliance, health plans, flu jabs, eyecare, office checks and audits
- Booking in of all visitors to ensure a seamless journey
- Provide support to the Group Office and Facilities Manager with various projects
Application process
- We aim to be in touch within 14 working days of your application – you will be notified if successful or unsuccessful
Salary benchmarks
Our take
Policy Expert is a trusted insurance provider, serving more than 1M home and car insurance customers across the UK since its launch in 2011. Policy Expert was the first insurer to be designed for aggregator sites, allowing it to capitalise on the growth of price comparison sites like Compare the Market and GoCompare.
It is a part of QMetric Group, which set out to redesign what an insurer should be, even before 'InsurTech' was a word. It has streamlined how people buy insurance by building its own tech and owning the process end to end. With a strong belief that competition and transparency are key to the future of any market, QMetric launched Policy Expert to meet the changing consumer trends over the past decade.
Since its founding, it has recorded significant year-on-year growth to become one of the UK’s ten biggest home insurance providers while diversifying its proposition by entering the motor market in 2019. Now, with Cinven acquiring a majority shareholder, Policy Expert is in a great position to further accelerate its growth and expand even further in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
Intelligent people
"My colleagues have high attention to detail and explain their decisions and viewpoints very well. It's inspiring to work with teammates with high..."
Company values
- We act with Expertise
- We work as a Team
- We care about People
- We stick to our Principles
- We get things done
Company HQ
City of London, London, UK
Leadership
Adam Powell
(Co-Founder & COO)COO at Policy Expert since 2010, prior to which he was the Head of New Markets at Simply Business.
Steve Hardy
(CEO)Previously a Non Executive Director at Roojai, QMetric Group, C-Quence.
People progressing
Paul started as a Business Analyst back in 2019 and has been fundamental in our growth and now Policy Experts Head of Delivery.
Ezgi joined back in 2019 in the Business Analysis team. She has excelled in her work and really contributed to building out the function. In 2023 she was promoted to Head of Business Analysis and in 2025 further promoted to Senior Product Manager.
Diversity, Equity & Inclusion at Policy Expert
- We’re committed to creating a culture of inclusivity where every employee feels welcome, and different perspectives are valued and encouraged. We respect and value people's differences. In fact, we welcome it, as this brings a wider range of ideas, opinions and experience.
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