Customer Account Manager, Sociabble

• Minimum 4 years in a related position, including experience handling US customers
• Fully bilingual in English & French (C2 level required)
• Proven experience managing the full sales cycle (renewals, upsell, cross-sell, negotiation)
• Ability to manage multiple complex projects simultaneously
• Demonstrated expertise in High-Touch portfolio management
• Expertise in new technologies, SaaS, and digital transformation
• Deep understanding of internal communication, social networks, and community management
• Team management experience is a plus – while not mandatory, prior leadership or mentoring experience is highly valued
• University degree in commercial, digital, or engineering fields
• 4+ years of hands-on experience as an Account Manager with project management exposure
• 3+ years of experience handling international EMEA clients
• Strong background in long and complex sales cycles, using various methodologies
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Full sales cycle experience: renewals, upsells, cross-sells, and negotiations
• Skilled at engaging with C-level executives, HR Directors, Communication Directors, and Project Managers
• Ability to build and maintain long-term strategic relationships, including with large accounts
• Strong service orientation, with a mix of analytical and synthesis skills

Desirable

• As a Customer Account Manager, you are responsible for the business strategy and development of your Mid-Market client portfolio in France and EMEA
• Your mission is to ensure customer satisfaction, retention, and growth of strategic accounts by aligning their business challenges with Sociabble’s solutions
• You are the key partner for client decision-makers (C-level, Sponsors, Communication, HR, IT…) and oversee the entire customer lifecycle, from onboarding to partnership development, working closely with a Digital Project Manager (DPM) and liaising with Product teams
• Responsible for growing financial revenue by securing renewals and identifying growth opportunities
• Build a strong network within your accounts and develop high-level strategic relationships with key decision-makers (C-level) in a business partnership mindset
• Manage the entire sales cycle, from identifying and qualifying needs to presenting tailored solutions, handling commercial proposals, negotiations, and closing deals
• Act as a trusted advisor to clients (C-levels, Sponsors, Communication, HR…), understanding their business challenges and guiding them on engagement strategies related to communication and advocacy
• Define the Success Plan alongside the DPM and ensure its alignment with the client’s strategic goals
• Lead regular check-ins and steering committees, bringing together the client’s project team and executive stakeholders
• Oversee project support, primarily executed by the DPM in charge of operational execution and technical coordination, across all project phases (before, during, and after deployment)
• Ensure that project actions executed with the DPM align with the client’s long-term strategic needs
• Relay client feedback to the Product teams to contribute to platform improvements
• Proactively suggest internal process enhancements to optimize the customer experience
• As the manager of the DPM, ensure a clear division of responsibilities and create an efficient, dynamic working environment
• Embody Sociabble’s values, fostering a culture of excellence and collaboration among colleagues and clients