Founding Customer Success Manager, NorthOne

• You have 3 to 5 years experience in Customer Success at a technology startup. In particular, you're experienced providing premium service to your customers, which includes getting on the phone, providing detailed product walkthroughs and providing advice on how to best use your product
• You have experience building, executing and iterating on upsell and cross-sell playbooks
• You have experience with SMBs is a must; preference for businesses with less than 25 employees
• You have excellent verbal and written communication skills; you can confidently speak to prospective customers
• You have experience working with Intercom and HubSpot
• You’re self motivated, proactive, have an owner mentality and a deep desire to win
• You're naturally curious about many topics, both at work and outside of it

Desirable

• North One is looking for a Founding Customer Success Manager to join our high performing team
• We ❤ our customers. As our Founding Customer Success Manager, you’ll work with our world-class Customer Operations team
• Reporting to our Chief Customer Officer, you’ll be joining a team who have helped build companies like Chime, Twitter, Instacart, E-Trade, McKinsey, Etsy, eBay and more