Operations Manager, Rent the Runway
More information about location
4 days a week in office (Secaucus, NJ)
Women's clothing subscription service
Open for applications
Women's clothing subscription service
501-1000 employees
Open for applications
More information about location
4 days a week in office (Secaucus, NJ)
501-1000 employees
Company mission
Rent the Runway's mission is to power women to feel their best every day.
Role
Who you are
- Bachelor's degree
- 2+ years of experience leading people and teams, ideally in Operations, Warehouse, Manufacturing, or Retail settings
- Desire to learn, grow and be developed to the next level
- Ability to give and receive constructive feedback, including disciplinary action conversations
- Confidence to speak in front of large groups
- Flexibility to work flex shifts, hours, nights and weekends as business dictates
- Strong written and verbal communication skills; bilingual in Spanish is a plus
- Ability to operate with a sense of urgency and attention to detail
- A positive, “can-do” attitude that seeks solutions
- Intermediate to advanced computer skills (eg. spreadsheet software, powerpoint/slides) as well as the ability to operate warehouse tools (eg. scanner, ladder, warehouse software)
- The ability to read reports and summarize conclusions drawn from data
- Ability to quickly recognize, diagnose and solve for challenges and workflow for associates
- Bilingual in Spanish a plus
What the job involves
- The Operations Manager is responsible for guiding and developing teams by motivating, mentoring, and coaching their Process Assistants and Associates
- They are responsible for engaging their team during a shift to optimize safety, production, cost, and quality while maintaining a positive employee experience
- Managers are servant leaders who exhibit empathy and compassion for associates in all of their actions
- They dive in, roll up their sleeves to help, make tools available and remove obstacles for associates to excel in their roles
- Actively run shifts with safety, quality, production and cost at the forefront of all decision making
- Enforce safety guidelines, cleanliness and security standards
- Implement weekly schedule and manage labor budget
- Establish and meet KPIs
- Maintain strong working knowledge of processes and policies
- Focus on team and department growth and development
- Recruit, screen and select talent at the Process Assistant levels
- Communicate feedback to improve the operation and employee experience
- Execute and present quarterly projects that meaningfully improve the business
- Parter cross-functionally and interdepartmentally to solve
- Lead teams through change and embrace continuous improvement
Our take
Rent the Runway seeks to profit from two important trends in apparel consumption: wanting to stay on top of the latest fashion trends while living and purchasing sustainably. By providing a platform for women to rent designer pieces, its users can have it all.
The company allows users to rent, subscribe, or buy designer apparel and accessories. It achieves this with its network of partnerships with hundreds of top designers and managing the crucial but complicated logistics in-house. It offers its partnered brands sophisticated analytics about potential customers in return for lower prices on designer garments.
Rent the Runway is now focused on diversifying revenue streams while reducing its costs. Its recent partnership with Amazon is an example of this new direction: while it will use this chanel sell to clothes previously rented through its platform, it will for the first time be selling new clothes based off of rental items modified in line with market data.
While moves such as this may well shift Rent the Runway towards profitability, it also risks undercutting the company's central message of sustainability and supporting the circular economy. The company believes that by creating better quality clothing it will nonetheless be aiding in the fight against fast fashion. Time will tell if this move helps or hinders the sustainability movement, but it is likely to boost Rent the Runway's bottom line regardless.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Apr 2020
$80m
SERIES G
Mar 2019
$125m
SERIES F
Total funding: $401.2m
Company benefits
- Generous Paid Time Off including annual leave, paid bereavement, and family sick leave - every employee needs time to take care of themselves and their family.
- Universal Paid Parental Leave for both parents + flexible return to work program - because we know your newest family member(s) deserve your undivided attention.
- Paid Sabbatical after 5 years of continuous service
- Exclusive employee subscription and rental discounts
- 401k match
- Work from home opportunities
- Comprehensive health, dental care and dependents care from day 1 of employment - Your health comes first and we’ve got you covered.
- Competitive Stakeholder Pension - taking care of your future
- Company wide events and outings - our team spirit is no joke - we know how to have fun!
- Hybrid Work - our corporate employees have the option to work remotely 3 days a week, in accordance with Company policies
Company HQ
Hudson Square, New York, NY
Leadership
Jennifer Hyman
(CEO)Prior to Rent the Runway, was director of business development at IMG where she focused on the creation of new media businesses for IMG's fashion division.
Salary benchmarks
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