People Operations Lead, Capi
Europe
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Visas are not a deal-breaker!
3+ days a week in office
Reliable global payments for importers in emerging markets
Posted today
Reliable global payments for importers in emerging markets
21-100 employees
Posted today
+ Share options
Visas are not a deal-breaker!
3+ days a week in office
21-100 employees
Company mission
To grow GDP in emerging markets by making the global financial system fairer and more accessible.
Role
Who you are
- This is a high-ownership role for someone who has done this before in a fast-moving environment and is ready to build, not just execute
- 6+ years in People Operations or HR, with meaningful time spent in a scaleup or startup environment
- Strong working knowledge of French employment law — you are comfortable operating without a lawyer in the room for day-to-day questions
- Proven ability to own People Ops processes end-to-end with limited oversight
- Comfortable building structure in ambiguous environments — you create the playbook, not wait for one
- Excellent communication skills; direct, clear, and appropriately warm with employees at all levels
- Fluent in French and English (written and spoken)
- Based in Paris, with the ability to work from the office regularly
Desirable
- Experience supporting People Ops across African markets
- Hands-on experience managing EOR partners and multi-jurisdiction compliance
- Familiarity with our HRIS tools (e.g. Deel, Ashby) and Google Workspace
- Experience designing or owning compensation or levelling frameworks
- Arabic, Wolof, or other relevant language skills
What the job involves
- We are looking for an experienced and autonomous People Operations Lead to own and improve our People Ops function across France and our broader African markets
- You will be the go-to expert for French employment law and the operational backbone for the employee lifecycle across multiple jurisdictions — building scalable systems, owning compliance, and partnering closely with the Head of People on our most complex people challenges
- Serve as Capi's internal subject matter expert on French employment law: contracts, works council obligations, terminations, leave entitlements, and statutory requirements
- Own compliance documentation and ensure employment practices in France are current, accurate, and audit-ready
- Partner with Legal to navigate complex or novel employment situations across our markets
- Keep ahead of regulatory changes and translate them into practical process updates
- Own the end-to-end employee lifecycle for direct employees and assigned EOR markets — onboarding, offboarding, contracts, payroll inputs, and benefits coordination
- Build and maintain SOPs, templates, and playbooks that enable consistent, compliant People Ops delivery at scale
- Manage EOR partner relationships across markets, identifying issues early and holding vendors to a high standard
- Serve as a trusted point of contact for employees on all People matters — clear, empathetic, and solutions-oriented
- Identify operational gaps and own the improvement — don't just flag problems, build the fix
- Lead or contribute to cross-functional People Ops projects (e.g. HRIS improvements, onboarding revamps, policy rollouts)
- Maintain high-quality People data and documentation across systems
- Coordinate team gatherings, market visits, and offsites that connect our distributed team
- Champion an outstanding employee experience from Day 0 onwards
- What success looks like after 6 months:
- French employment compliance is watertight and you are the go-to expert and the team trusts your judgement
- New hires report a consistently smooth, well-organised onboarding experience
- At least 2 People Ops processes have been materially improved - documented, owned, and running better than when you arrived
- Managers rely on you as a proactive partner, not a reactive resource
- You have built strong working relationships with internal stakeholders across Finance and Legal
Our take
In emerging markets, goods importers pay as much as 10% to settle their invoices - and wait weeks for the payment to arrive. Capi is setting out to combat this, with its international payments platform built specifically for importers in countries with rapid market growth.
Through the platform, users can pay suppliers in EUR, UDS or GBP at competitive rates and with settlement in just 24 hours. This represents a significant improvement over the current situation, which makes Capi stand out almost by default.
With strong support from investors, with a 17.2 million euro Series A raise in 2025, Capi is well-positioned to continue broadening its impact. With 25,000 international payments and counting across 92 countries and its local presence in emerging markets on the rise, Capi strives towards a future where companies in the developing world have the same quality of payments as in the US and Europe.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
Feb 2025
$19.6m
SERIES A
Mar 2023
$0.2m
SEED
Total funding: $19.8m
Company benefits
- 25 days of annual + bank holidays
- 4 weeks of fully remote work
- Hardware provided - MacBook, monitor etc
- Pension Scheme
- Private health and medical insurance
- Enhanced parental leave
- Regular company socials and offsite retreats
- Weekly team lunches paid by Capi
- WeWork Office - near Old Street (includes pass, free coffee/beer, amenities and kitchen facilities)
- International travel & office exchange schemes
Company values
- We go the extra mile for customers - Capi serves businesses in emerging markets: their needs, struggles, and insights drive everything we do. We go the extra mile to understand our customers’ problems, spending time in their warehouses, down at the port, at trade fairs, or drinking tea with them. As we scale, it will become harder to stay close to every entrepreneur we serve, but we will invest in the people and systems to do this.
- Always be curious - We thrive in complexity across cultures and contexts, from supplier hubs in Yiwu to bustling markets in Lomé. There is no “business as usual” and our assumptions won’t guide us - only our curiosity can. This curiosity isn’t just about others - it’s also about ourselves. We build from first principles, question our biases, and aren’t afraid to ask stupid questions. This is what fuels innovation, builds trust, and ensures we’re solving the right problems in the right ways.
- Extraordinary talent, no egos - Our mission is too important (and difficult) to hire anyone but the best performers. We seek people who are default owners and extraordinarily effective. We also believe that how we achieve our mission matters: we leave ego at the door, put team before self, and believe no task is beneath us.
- Build resilience from hard things - We recognise that we are addressing inherently hard problems and that set-backs occur regularly. When they do, we remain calm and solutions focused. When we make mistakes, we own them and learn from them openly. Our mission will take time to achieve and so we support one another to stay resilient, both mentally and physically, ready to face the next challenge together.
- Move fast and don’t break things - We act with urgency, ensuring our customers, partners, and regulators experience high-quality and timely service. When obstacles slow us down, we do what it takes to get back on pace, like getting on a plane or joining a whole-team sprint. We prioritise getting things done over perfection — but in a regulated industry that’s not always possible, so we constrain our speed with prudence and good judgment.
Company HQ
Paris office
Leadership
Mitch R.
(Co-Founder & CEO)Venture Partner at Pioneer Fund, former COO/CFO/GC at Taptap Send, and was Regional Director and Evaluation Lead at GiveDirectly.
Scott Liddle
(Co-Founder)Previously Head of Markets (CRO & CMO) at Taptap Send, Founder at SpareHand and Director of Policy at Rory for London.
People progressing
Previously with ReD Associates, and then Central Growth Lead at Taptap Send; promoted from Commercial Lead to Head of Growth at Capi.
Founding Engineer at Capi, promoted to Head of Product.
Salary benchmarks
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Diversity, Equity & Inclusion at Capi
Sophia Guy-White (Head of People & Communications )
- We currently have 70 team members from over 15 different nationalities. As you can imagine, that is a lot of languages spoken! We all love to travel and learn about each other's cultures. The team is currently 60% male and 40% female identifying, with a goal to be 50/50 in the next 12-18 months.
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