Director of Global MarTech Omni-Channel Operations, Qlik
$144.6-180.7k
This position is eligible for a bonus of 20% under the Company’s corporate bonus plan
AI powered data integration, quality, & analytics solutions
Open for applications
AI powered data integration, quality, & analytics solutions
1001+ employees
Open for applications
$144.6-180.7k
This position is eligible for a bonus of 20% under the Company’s corporate bonus plan
1001+ employees
Company mission
To be the best at enabling our customers to use data, analytics, and AI to create value by solving their and the world's greatest challenges.
Role
Who you are
- 10+ years of experience in B2B marketing operations, MarTech, or digital transformation, with 3–5 years in a senior or director-level role
- Proven experience designing and managing omni-channel programs across email, video, webinars, and sales engagement platforms
- Strong understanding of CRM (e.g. SFDC), marketing automation (e.g., Marketo), engagement platforms (e.g., Salesloft, ON24, Vidyard), and journey orchestration tools
- Hands-on experience driving the adoption of AI and automation within marketing and sales workflows
- Track record of building and scaling marketing operations processes that improve productivity, campaign velocity, and marketing ROI
- Experience leading cross-functional teams and collaborating with global stakeholders
- Excellent analytical skills with the ability to translate data into actionable insights
- Exceptional leadership, communication, and organizational skills
What the job involves
- The Director, Global MarTech Omni Channel Operations role is a strategic and operational leader responsible for driving the performance, scalability and innovation of our global marketing operations
- This role owns the operations and optimisation of omni-channel marketing programs – spanning email, video, webinars, and sales engagement platforms – with a focus on delivering high ROI, accelerating pipeline growth and improving operational efficiency
- The ideal candidate will lead the development of processes, automations, analytics and technology orchestration that power seamless customer and prospect journeys
- They will work closely with cross-functional leaders to identify and implement innovations across the MarTech stack, ensuring that our marketing channels are not only measurable and efficient, but also aligned with evolving business priorities
- This leader will work across marketing, sales, IT, and other cross-functional teams to design orchestrations that align to the full buyer and customer journey, harness the power of automation and AI, and elevate the role of marketing technologies in driving business outcomes
- Our tech stack includes but is not limited to integrations with our CRM, marketing automations, lead routing and assignment, sales prospecting and engagement, chat engagement, and predictive/scoring/profiling engine
- Shape the future of our MarTech stack by evaluating and implementing new technologies, enhancing existing platforms, and driving the innovation agenda to support modern, scalable marketing and sales strategies
- Own the build of connected journeys across email, video, webinars, chatbot and sales engagement – delivering the right message, at the right time through the right channel
- Drive real business impact by partnering across marketing, sales, and operations to deliver measurable improvements in productivity, pipeline generation, and marketing-sourced revenue
- Be a change agent for operational excellence, streamlining processes and introducing automations that eliminate inefficiencies, reduce manual work, and enable the team to scale with confidence
- Stay on the cutting edge of AI and emerging tech through continuous learning, experimentation, and real-world application of evolving AI capabilities across platforms and business workflows
- Work with a high-impact, collaborative team that values cross-functional thinking, data-driven decision making, and bold ideas that move the needle for the business
- Design and implement omni-channel orchestrations that span the full buyer journey – connecting chat, email, video, webinars, content hubs, and sales engagement tools to create consistent, timely, and personalised experiences
- Partner with marketing leadership to drive the adoption and optimisation of customer journey orchestration across multiple channels and lifecycle stages
- Lead the development of scalable campaign frameworks to enable marketing teams to launch omni-channel programs efficiently while maintaining brand and messaging consistency
- Optimise lead flow and engagement pathways by aligning programs with our lead lifecycle, scoring models and account-based strategies – ensuring every touchpoint is intentional, relevant and conversion-driven
- Collaborate with MarTech SMEs to ensure seamless integration across the stack enabling real-time data capture, orchestration and reporting that inform campaign performance and next-best actions
- Establish governance standards and channel-specific best practices for message cadence, frequency, segmentation, deliverability and compliance, ensuring a frictionless user experience and strong brand presence across all touchpoints
- Identify and scale AI use cases that enhance personalisation, content delivery and operational efficiency across the MarTech stack
- Leverage data across different marketing channels to uncover trends, optimise campaigns, improve targeting, segmentation and personalisation
- Ensure data governance, compliance and alignment with global privacy regulations
- Lead and mentor a high-performing team of marketing technology and operations professionals
Our take
As more organizations seek out more robust tools and capabilities to visualize and better understand data, the analytics and business intelligence market landscape has continued to grow. Qlik is a self-service BI software company that offers real-time data integration and analytics solutions.
The company’s suite of products closes the gap between data, insights, and action. With offerings including Qlik Cloud (the only cloud platform built for Active Intelligence), the company has amassed 38,000+ customers and partnerships worldwide, including Lloyds, Paypal, NHS, Sephora, UiPath, and more.
The unicorn company has continued to adapt and innovate to the changing demands of the market. It has continually released new products to cover analytics across a range of industries, unveiling new integrations for customers to use the platform on the cloud of their choice. This means that Qlik is well-positioned to see continued success and global growth.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-6% employee growth in 12 months
Company
Funding (1 round)
Dec 2004
$12.5m
SERIES A
Total funding: $12.5m
Company benefits
- Top-notch employee benefits: Insurance to take care of you and your family’s financial, physical and mental well-being
- Flexible working: A truly flexible approach to working - we are big believers in the work-life balance
- Opportunities to grow: Something new to be learned every day, from our fast-paced, buzzing tech environment to a variety of on-the-job experiences
Company HQ
Upper Merion Township, King of Prussia, PA
Leadership
Mike Capone
(CEO)Current Member of the Board Of Directors at Greenphire and Dynatrace, previously Member Board Of Directors at Ellie Mae. Former COO at Medidata Solutions, and worked at ADP in a variety of roles, including Head of Product Development & Chief Information Officer.
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