Customer Success Executive, Splunk
France
Data security & observability platform
Open for applications
Data security & observability platform
1001+ employees
Open for applications
1001+ employees
Company mission
To allow clients to focus on the business outcomes that data can deliver by helping organisations use their data to answer questions, take actions, and achieve business objectives
Role
Who you are
- Experienced, tenured, SaaS-focused CSM with a track record of delivering technology-based outcomes Within Enterprise accounts in France
- Be based near Paris and happy to travel
- Outstanding track record working at an Executive (C-Suite) Level in both the Customer and Vendor side, advocating for and securing engagement and dedication at that level
- Experience operating in the fields of Cybersecurity, IT Operations or Observability
- A Proactive programmatic approach: able to establish clear outcomes for any customer journey (including risk avoidance and remediation), establish clear milestone-based plans towards the objective and engage the Splunk Internal and Customer ecosystem on the path, with accountabilities and deliverables clearly defined
- Ability to be organised and analytical and will be able to eliminate onboarding obstacles using adaptive approaches
- A Growth Mindset, using deep account access to surface additional opportunity, new use-cases and keeping the Sales Ecosystem engaged with the customer in pursuit of the next opportunity, founded on outstanding execution and outcomes at each step
- Experience in software, subscription services and IT/Security organisations
- Travel to visit customers in the UAE and Saudi Arabia region is required
- Bachelor’s degree or equivalent experience in a related field or substantial relevant on the job experience
- Proficiency in French and English (Written and Verbal)
What the job involves
- Building and driving our most strategic customer engagements to high-value outcomes for the customer
- Developing and maintaining a deep understanding of our customers’ value-drivers, short, medium and long-term priorities
- Building deep customer relationships and champions across key customer personas including senior leadership and Splunk product owners
- Work collaboratively guiding our customer ecosystem at every level - from technical champion to executive in a fast paced environment
- Partner with the sales reps, technical account manager and client architect to develop onboarding strategies for our largest and most strategic customers under your care within the France
- Work with leaders to develop enterprise level customer success plans and Splunk roadmaps for successful onboarding and value realisation of all their products and services
- Be a customer champion ensuring we are delivering the best customer experience possible across all our products, services and partners
- Build and present quarterly customer business reviews
- You should have a strong sense of self-motivation, curiosity about what “is possible” with technology, the desire to work with an outstanding positive team
Our take
Splunk was founded to produce software for searching and analysing machine-generated data for clients. The platform provides live data insights and is an attractive option due to its flexibility, scalability and ability to process real time data.
The company has evolved significantly since being founded, implementing developments in augmented reality, machine learning and mobile technology. Further, the company's transition to the cloud has allowed it to provide new offerings, and proved its ability to move with market trends.
Acquired by Cisco in 2024, Splunk now benefits from Cisco's user protection, breach protection and threat intelligence capabilities. The company will continue to deliver its security products, and also has plans to enhance its portfolio moving forwards.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Sep 2007
$25m
SERIES C
Jan 2006
$10m
SERIES B
Total funding: $40m
Company HQ
South Beach, San Francisco, CA
Leadership
Gary Steele
(EVP & GM of Splunk at Cisco, not founder)Was CEO and President of Splunk before it became a Cisco company. Previously CEO at Proofpoint and Portera, VP at Sybase, and Market Development Manager at Sun Microsystems.
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