Business Analyst, Gentrack
Cleantech solutions for utilities
Be an early applicant
Cleantech solutions for utilities
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To bring utilities into a sustainable era, relentlessly driving their customers' success by developing better cleantech solutions.
Role
Who you are
- The role requires an industry subject matter expert who can articulate impact of upcoming industry changes on Gentrack’s products and business as well as proactively identify opportunities for product development through customer collaboration
- You will have a commercial mindset, constantly looking for opportunities to deliver additional value to our customers
- Demonstrable knowledge and experience of the UK gas and electricity industries ideally gained whilst working with a supplier, consultancy, or government body Ability to consume large volumes of information and documentation
- Experience of working in software development environment or demonstrable interest in technology
- Commercial acumen and understanding of key drivers behind a B2B Software business
- Experience as a Business Analyst / Product Owner / Scrum Master
- Experience in working in Agile (preferably Scrum) environments
- Experience in working in a Professional Services / Consultancy environment
- Strong analytical skills and understanding of business processes
- Proven ability to understand and communicate technical and business concepts
- Substantial personal responsibility and autonomy
- Exceptional communication skills, and being a good presenter
What the job involves
- As a Gentrack Business Analyst (UK Energy), you will foster collaboration between our customers and the Gentrack Product team
- You will take ownership of tracking of all the UK gas and electricity industry changes and assessment of their impact on Gentrack’s core products and the wider business
- You will documents the changes and present them to internal stakeholders and customers, The role will support and actively collaborate with Product, customer success and Engineering Delivery Teams
- Deliver and own an industry change horizon tracker, providing a view of large industry programmes and routine industry change
- Explore the detail of complex changes and translate them into digestible and easy to understand material for technical and non-technical teams
- Facilitate workshops with customers and internal stakeholders to Identify candidates for the product roadmap which will benefit customers and generate revenue
- Prepare briefing and overview materials for internal stakeholders and customers on the impacts and commercial opportunities of industry changes, new features and product improvements
- Analyse and define business requirements, user stories and acceptance criteria
- Analyse, map and document business processes
- Facilitate and attend meetings such as daily stand ups, sprint planning and retrospectives
- Work with technical teams to develop effective solutions
- Provide software training and testing services as required
- Provide on-site support services to customers as required
- In line with our values, we encourage all our people to:
- Support initiatives run by the GSTF and demonstrate our company values by providing a clear commitment to environmental and social responsibility
- Contribute through identifying/proposing local sustainable practices and ideas in accordance with our Sustainability Charter
- Utilise our sustainability app by taking part in challenges and improving behaviors to be more sustainable
Salary benchmarks
Our take
Gentrack provides customer relationship management and billing software solutions to the utilities industry. In particular, it focuses on providing modern, 'cleantech' solutions - an approach which allows Gentrack's clients to benefit from both increased efficiency and greater sustainability. As world industries set ambitious net zero carbon targets in response to a mounting climate crisis, Gentrack has found its services consistently in demand since its founding in 1980.
With direct competition from the likes of Ecrion and Apptivo, Gentrack must constantly strive to keep ahead of its rivals. However, its solutions have already been backed by some key clients in the market, with a particularly strong base among energy suppliers in New Zealand and Australia. As energy prices rapidly increase due to political instability in Europe, Gentrack has also expanded its presence strongly in the United Kingdom, forming partnerships with the likes of Marble Power, ENGIE, E.On and npower.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2019
$0.2m
SEED
Total funding: $0.2m
Company values
- Respect for each other: We are one team and we play to win
- Respect for our customers: We express our opinions and take accountability
- Respect for the planet: We believe cleantech is the way forward
Company HQ
London, UK
Articles
Additional info
- Further offices in USA, Singapore, Australia and New Zealand.
Leadership
Gary Miles
(CEO)Co-founded jNetX in 2001, where they served as CEO for 8 years. Joined Amdocs in 2009, first as Division President & CTO and then as CMO & President of Business Services. Joined Gentrack in 2020 as CEO.
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