Key Account Manager, Budbee

Salary not provided

The gross monthly base salary for this role is around €5,000, depending on experience. Performance-based bonuses apply and can be further discussed during the interview process

Senior and Expert level

Amsterdam

Office located in Amsterdam Noord

eCommerce shopping solutions

Job no longer available

eCommerce shopping solutions

201-500 employees

B2BLogisticsSupply ChainMobile

Job no longer available

Salary not provided

The gross monthly base salary for this role is around €5,000, depending on experience. Performance-based bonuses apply and can be further discussed during the interview process

Senior and Expert level

Amsterdam

Office located in Amsterdam Noord

201-500 employees

B2BLogisticsSupply ChainMobile

Company mission

To make the online shopping experience easier.

Job

Company

Role

Who you are

Minimum 5 years of experience in account management, preferably in logistics, e-commerce, or related industries
Customer-focused mindset with a proactive approach to solving challenges
Strong communicator with a positive, energetic attitude that helps build trust and long-term relationships
Comfortable using CRM software and other digital tools
Organized and detail-oriented, with the ability to manage multiple accounts simultaneously
Self-motivated team player who thrives in a dynamic, fast-paced environment
Fluent in both Dutch and English (written & spoken)

What the job involves

We’re looking for a Key Account Manager with solid experience in logistics, tech, or e-commerce to lead and grow relationships with our most strategic merchant partners, including Tier 1 clients
This is a senior role where you’ll act as the main point of contact and trusted advisor for high-value accounts, driving measurable impact on their business while unlocking new opportunities for Instabee
You’ll work closely with cross-functional teams across Operations, Product, and Merchant Success to design tailored solutions that fit client priorities and create long-term value
Success in this role means building deep stakeholder relationships, guiding complex decision-making processes, and ensuring our partnerships deliver both operational excellence and commercial growth
Take full ownership of a portfolio of Tier 1 and high-potential accounts, ensuring long-term satisfaction, retention, and growth
Act as a strategic advisor by uncovering client needs and challenges, translating them into solutions that deliver measurable business outcomes
Strengthen relationships at multiple levels within client organizations, engaging key decision makers and influencers to deepen trust and accelerate growth
Proactively identify and execute on opportunities to expand partnerships, whether through new solutions, additional markets, or operational improvements
Ensure clear alignment between client priorities and Instabee’s value proposition, positioning our differentiators effectively in every interaction
Collaborate with Merchant Success, Operations, Product, and Integrations teams to deliver seamless daily operations and exceptional service
Anticipate and resolve issues before they escalate, ensuring smooth execution and consistent merchant satisfaction
Provide leadership with reliable account forecasts, data-driven insights, and regular updates on performance and opportunities
Stay informed on market trends, competitor activities, and shifting customer expectations to bring fresh, strategic perspectives to your accounts

Our take

Last-mile delivery company Budbee specialises in eCommerce parcel delivery, delivering directly to customers’ homes or through its expansive network of smart parcel lockers. Providing same or next-day delivery options is an increasingly desirable option for consumers, and Budbee’s sustainable and innovative delivery systems have seen more than 35 million people across 5 countries benefit from these options.

The last-mile delivery space is more competitive than ever, with even major players like Instacart and JustEat navigating economic headwinds. While Budbee operates in a different segment, its strategic 2022 merger with Intabox, forming the new parent company Instabee, was a timely move to future-proof its operations, Instabee now houses three consumer-facing brands, Budbee, Instabox, and Porterbuddy, and partners with leading retailers like H&M, Zalando, and Inditex.

Though part of a larger group, Budbee continues to operate under its own brand, retaining its identity while benefiting from shared infrastructure and market strength. With a post-merger valuation of $1.7B, Budbee and its Instabee partners are ready to lead the charge in reshaping last-mile logistics across Europe.