Product Manager, ZILO

• In-depth knowledge of transfer agency operations, with a strong understanding of the operational lifecycle and industry-specific challenges
• Proven experience in managing product changes and enhancements, particularly in a client-facing role
• Experience conducting market research, competitor analysis, and investigating opportunities for product expansion into new regions
• Strong understanding of client engagement and ability to conduct effective workshops to gather feedback and align product requirements
• Ability to translate client feedback and market research into clear product requirements and development roadmaps
• Strong communication and interpersonal skills, with the ability to work closely with clients and internal teams
• A collaborative mindset, with a proven ability to manage cross-functional teams
• Previous experience in the financial services or technology sector, particularly within the transfer agency space
• Knowledge of European regulatory environments related to transfer agency services is a plus

Desirable

• The Product Manager in this role will be responsible for managing Day 2 requirements, driving client change requests, and delivering product insights that inform the future development of our core transfer agency platform
• This role requires a deep understanding of transfer agency operations, the ability to collaborate with clients, and the expertise to identify and address gaps in between our product and client needs
• You will be responsible for conducting client workshops, gathering feedback, and researching new market opportunities to ensure that the product evolves with client needs and regional requirements
• Manage Day 2 Requirements: Oversee the ongoing product evolution post-launch, addressing client feedback, operational issues, and enhancing platform capabilities
• Client Change Requests: Work closely with clients to capture and prioritize change requests and enhancements based on business needs, ensuring that product improvements align with client expectations and compliance standards
• Product Insights & Research: Conduct thorough investigations and market research to identify opportunities for expanding into new regions or improving the platform’s functionality. Provide actionable insights that inform product direction
• Client Workshops: Organize and facilitate client workshops to understand product gaps and identify improvement areas. Collect and analyze feedback to develop product enhancement plans
• Requirements Gathering & Documentation: Develop clear, concise product specifications and user stories based on client feedback and research, ensuring all requirements are documented and understood by cross-functional teams
• Stakeholder Collaboration: Work closely with cross-functional teams (product, engineering, operations, compliance) to ensure product changes and enhancements meet client needs and market expectations
• Maintain Product Roadmap: Regularly update the product roadmap to reflect Day 2 enhancements, client-driven changes, and insights from market research and client workshops
• Market & Regulatory Awareness: Stay informed about regulatory changes and trends in the transfer agency space, ensuring that the product aligns with current and future industry requirements
• Client Relationship Management: Foster strong relationships with clients, understanding their evolving needs and acting as the voice of the customer within the product team