Cloud Operations and Support Engineer, Docebo

SRE

Salary not provided

PHP

AWS

Docker

Kubernetes

TypeScript

JavaScript

Python

Bash

Linux

Git

Datadog

Junior, Mid and Senior level

London

Remote from UK

Multi-product learning suite

Be an early applicant

Multi-product learning suite

501-1000 employees

B2BArtificial IntelligenceEnterpriseEducationTrainingLearningSaaS

Be an early applicant

Salary not provided

PHP

AWS

Docker

Kubernetes

TypeScript

JavaScript

Python

Bash

Linux

Git

Datadog

Junior, Mid and Senior level

London

Remote from UK

501-1000 employees

B2BArtificial IntelligenceEnterpriseEducationTrainingLearningSaaS

Company mission

To redefine the way enterprises learn by applying new technologies to the traditional corporate learning management system market.

Job

Company

Role

Who you are

In-depth knowledge of how the Docebo platform is built and works (at the architectural and code level) is essential, as well as the ability to work and coordinate across multiple organizations (Support, Product, etc.)
Experience with infrastructure management and operations
Good working knowledge of Linux and Docker, and familiar with LAMP stack
Experience with AWS Cloud services
Experience with Bash or Python scripting
Experience with CI/CD tools such as Gitlab CI
Familiar with application performance monitoring tools like Datadog, New Relic
Familiar with Docker orchestrators such as Amazon ECS or Kubernetes
Familiar with Git
Ability to solve issues with clear methods while knowing when to take intuitive leaps

Desirable

Knowledge of programming languages such as PHP, JavaScript/Typescript, or Go

What the job involves

As a Senior Cloud Operations and Support Engineer, you’ll help manage the operational health of the Docebo learning platform, solving critical customer-facing issues by orchestrating the broader response of the Docebo product organization.
You will be part of a globally deployed team that is highly skilled in handling urgent customer issues, quickly diagnosing technical, operational, and/or product issues, and orchestrating the right response to mitigate and resolve problems.
This position involves scheduled work times, including limited shifts on weekend days
Reports to: Senior Director, Cloud Operations and Support
Manage the Docebo Incident and Escalation process
Monitor metrics and develop ways to improve observability
Diagnose & troubleshoot service incidents & outages, with the capability to do urgent code fixes when needed on the various application services
Day by day operations to maintain and evolve the Docebo multi-tenant infrastructure
Build and maintain effective working relationships with colleagues, technical staff, and customers to identify issues and opportunities
Work with tickets opened by the internal support team, incidents, problems, and system changes
Keep your eyes and ears open for ways we can further streamline our development process
Perform periodic on-call duty, maintaining the availability and performance of the Docebo Platform

Application process

It is preferable that you submit your CV in English

Salary benchmarks

Our take

E-learning has become a huge sub-sector in the corporate training market. Driven by a growing trend of remote work and training, the global online e-learning market was approximately $315 billion in 2021 and is forecasted to grow considerably bigger - up to $450 billion by 2026.

Docebo is one of the key players in this industry, its easy-to-use, highly configurable and affordable learning platform has the end-to-end capabilities and critical functionality needed to train internal and external workforces, partners and customers. Bringing a broad range of learning materials together on one platform has created a highly scalable product that has become a market leader over the last decade.

Docebo's client base includes some of the world's biggest companies, such as Amazon, Walmart and Coca-Cola. The company's international expansion strategy has remained its primary focus, building offices worldwide, acquiring companies (such as Skillslive) and completing two successful IPOs.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

9% employee growth in 12 months

Glassdoor (3.85)

Trustpilot (3.9)

Company

Funding (last 2 of 3 rounds)

Feb 2015

$3m

SERIES A

Feb 2012

$2.9m

SEED

Total funding: $6.1m

Company HQ

Fashion District, Toronto, ON

Leadership

Claudio Erba

(CEO)

Former Product Manager for Selpress. Former Board Member VP at Rysto.

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