Manager of IT End User Services, PsiQuantum
$145-160k
+ Equity
Office located in Milpitas, CA
Quantum computer builder
Open for applications
Quantum computer builder
201-500 employees
Open for applications
$145-160k
+ Equity
Office located in Milpitas, CA
201-500 employees
Company mission
To create the world’s first useful fault tolerant, error corrected quantum computer that will solve otherwise impossible problems.
Role
Who you are
- The ideal candidate combines strong technical expertise with proven leadership and excellent communication skills to drive efficiency, consistency, and innovation within our IT support services
- Strong understanding of IT systems and infrastructure, including desktops, laptops, mobile devices, and peripherals
- Proficiency in managing helpdesk ticketing systems and IT service management (ITSM) frameworks
- Experience with Microsoft Office 365 administration and familiarity with network troubleshooting (DNS, VPN, static IP)
- Knowledge of security protocols and compliance standards relevant to IT support
- Proven experience in leading and developing high-performing IT support teams
- Ability to manage multiple priorities, projects, and deadlines effectively
- Experience in vendor management and procurement processes related to IT services and products
- Excellent verbal and written communication skills, with the ability to convey technical information to non-technical audiences
- Strong critical thinking, analytical, and problem-solving abilities
- Demonstrated ability to work independently with limited direction and collaboratively within a team
- Exceptional organizational skills and attention to detail
- Proven team player with the ability to work effectively across departments, sites, and time zones
- 7+ years of progressive experience in IT support, with 3+ years in a leadership capacity managing distributed teams
- Experience working in a lab environment is advantageous
- Familiarity with startup environments and the ability to adapt to a fast-paced, evolving landscape
What the job involves
- We are seeking an experienced and dynamic Manager of End User Services to lead our IT support team and ensure a seamless technology experience for employees at all levels—including C-level executives—across multiple departments, locations, and time zones
- The ideal candidate combines strong technical expertise with proven leadership and excellent communication skills to drive efficiency, consistency, and innovation within our IT support services
- Lead, mentor, and develop a team of IT support specialists, fostering a culture of excellence and continuous improvement
- Evaluate team performance, provide constructive feedback, and implement training programs to enhance skill sets
- Manage staffing, scheduling, and resource allocation to ensure optimal coverage and support
- Oversee the helpdesk ticketing system, ensuring tickets are prioritized, assigned, and resolved in alignment with established service level agreements (SLAs)
- Monitor ticket trends to identify recurring issues and implement proactive solutions
- Ensure the team delivers high-priority, personalized IT support to C-level executives, addressing technical issues promptly and maintaining operational efficiency
- Develop and enforce helpdesk policies and procedures to enhance service delivery
- Ensure highly available email, collaboration, and file sharing services
- Deploy and maintain end-user and lab hardware, including laptops, workstations, and printers
- Design and implement effective videoconferencing and A/V solutions
- Provide advanced technical support for hardware, software, and network-related issues, ensuring minimal downtime and disruption
- Collaborate with other IT teams to manage system upgrades, installations, and configurations
- Manage employee and contractor accounts and access lifecycle, implementing process and automation improvements
- Manage access requests and entitlements
- Develop and implement training programs to enhance end-user proficiency with IT systems and tools
- Create, maintain, and disseminate comprehensive documentation, including user guides and FAQs, to support self-service and reduce dependency on the help desk
- Work closely with departments including HR, Legal, Facilities, and Information Security to align IT support with organizational objectives
- Communicate effectively with stakeholders to understand and address their technology needs and challenges
- Stay ahead of emerging technologies and industry best practices to continually enhance IT support services
- Identify opportunities for process improvements and implement solutions to increase efficiency and user satisfaction
- Manage projects related to end-user services, ensuring timely delivery and alignment with business goals
Our take
Quantum computing will change the world more than any other imminent technological development, and PsiQuantum sits at the forefront of the charge to build the first quantum computer that will actually work.
The company is unique for the scale of their ambitions. Rather than focusing on what they term “intermediate milestones” like building smaller proof of concept systems, PsiQuantum builds the first large-scale, error-corrected computer, using photonics to deliver over 1,000,000 qubits (current quantum machines have yet to cross the 1,000 qubit mark).
There are plenty of companies building quantum computers, including the likes of IBM, Google and Honeywell, but these prototypical machines lack the size to correct errors, making them exponentially less useful than what PsiQuantum aims for. While other companies operate in the same sphere, PsiQuantum is unequivocally a leader in its field, founded by world-class academics and raising hundreds of millions in funding to reach unicorn status.
Steph
Company Specialist at Welcome to the Jungle
Insights
16% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jun 2025
$1bn
GROWTH EQUITY VC
Jun 2024
$125m
CONVERTIBLE
Total funding: $2.7bn
Company HQ
Palo Alto, CA
Leadership
Jeremy O'Brien
(CEO)Prior to founding PsiQuantum, researched and taught at universities across the world, including Bristol, Stanford, Osaka, Sydney and Queensland.
Mark Thompson
(Chief Technologist)Previously worked as an R&D Engineer at Toshiba and was a research fellow at the University of Cambridge. Is currently a Professor of Quantum Photonics at Bristol University as well as Chief Technologist at PsiQuantum.
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