Customer Service Internship, SkinVision
3 days a week in office
Skin cancer melanoma detection app
Posted today
Skin cancer melanoma detection app
21-100 employees
Posted today
3 days a week in office
21-100 employees
Company mission
To save 250,000 lives in the next decade by early detection of skin cancer.
Role
Who you are
- This role is perfect for someone eager to gain experience in digital customer support, healthtech, and user-centered communication
- Currently enrolled in a degree in Communications, Skin Therapy, Psychology, Business, or a related field at a Dutch university
- Fluent in English (written and verbal). Additional languages are a plus
- Strong communication and problem-solving skills
- Empathetic, patient, and service-minded approach
- Comfortable working in a fast-paced, scale-up company environment
- Basic understanding of customer service principles and digital tools
- Available for 24-40 hours a week
- Living and studying in the Netherlands
Desirable
- Experience with customer support platforms (e.g., Zendesk)
- Familiarity with NPS, CSAT, or user feedback mechanisms
- Interest in digital health or technology
What the job involves
- We are looking for a proactive and detail-oriented Customer Service Intern to join our team for (at least) 6 months starting in July 2025
- You will assist our support specialists in delivering high-quality, timely, and empathetic responses across various channels during our busiest season
- There is a possibility to extend this internship into a full-time position after the 6-month period, depending on performance and team needs
- Assist in responding to customer inquiries via Zendesk and other platforms
- Triage and escalate tickets to appropriate team members based on complexity
- Support the review and analysis of feedback from NPS surveys and app store reviews
- Help identify recurring issues or improvement areas in customer interactions
- Assist in managing detractor responses and follow-ups under guidance
- Collaborate with the Customer Support team to ensure timely ticket resolution
- Participate in regular team meetings and contribute to customer insights reports
- Maintain accurate documentation of support processes and frequently asked questions
- What you will learn:
- Best practices in customer service and user experience
- Use of tools such as Zendesk, Survicate, Satismeter, Jira, and other management platforms
- How to work within cross-functional teams (Product, Marketing, Tech)
- How feedback loops influence product development and CX strategy
Our take
SkinVision’s AI driven app allows anyone with a smartphone to track and assess skin irregularities and receive feedback within thirty seconds. It’s important to note that the app does not provide a diagnosis, instead it indicates a risk factor from which users can decide to see a medical expert.
It’s one of quite a few apps of its kind to emerge in the last few years – including Google’s Derm Assist. Given that in western countries, skin cancer is the most common cancer, any tech developments that help reduce severe illness and death is most welcome.
However, there has been some criticism of the performance of SkinVision and other apps of its ilk, especially when it comes to analysing non-Caucasian skin tones. This opens up another avenue of questions about unequal image samples in medical databases, rather than the app developers themselves.
That being said, for SkinVision to make the difference it's committed to, the bottom line will be the accuracy of its results, for which further product innovation is crucial.
Steph
Company Specialist at Welcome to the Jungle
Insights
-23% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$7.6m
SERIES B
Aug 2015
$3.4m
SERIES A
Total funding: $12.2m
Company HQ
Buiksloterham, Amsterdam, Netherlands
Leadership
Erik de Heus
(CEO, not founder)Partner at Personal Health Solutions Capital BV. Former CEO at Philips Electronics Wellness Solutions. former CEO of electricity, natural gas, internet and television company Oxxio.
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