IT Support Engineer Intern, InstaDeep

• Currently studying, recently graduated, or early in your career in IT, computer science, cybersecurity, systems administration, networking or a related field
• Basic understanding of laptops, operating systems, user accounts, networks and common productivity tools
• Interest in endpoint support, user support and IT service management
• Strong attention to detail and willingness to follow structured processes
• Good communication skills and a user-focused mindset
• Ability to work reliably as part of a team and ask for help when needed
• Availability to work from London for the duration of the internship
• Right to work in the UK for the duration of the internship
• Expected Competence Development
• Endpoint support — developing towards an advanced practical level
• User support — developing confidence in diagnosing and resolving user issues
• Process discipline — learning how to follow, evidence and improve repeatable IT processes
• Identity lifecycle support — understanding onboarding, offboarding and access-control workflows
• Compliance-aware IT operations — understanding why accurate records, approvals and exceptions matter
• Training and Development
• Vendor and device-management practices
• Identity lifecycle and onboarding controls
• IT support, ticket handling and escalation processes
• Compliance evidence and exception handling
• Security-aware endpoint and access support
• Relevant learning paths such as ITIL, ITSM, CCNA or CompTIA Security+ depending on interest and role fit
• Exposure to frontier AI security R&D and POC validation with industry leaders
• You are likely to be someone who:
• Enjoys helping people solve practical technology problems
• Is curious about how modern IT environments operate
• Works carefully and follows process
• Communicates clearly and professionally
• Is comfortable handling several small tasks in parallel
• Knows when to escalate rather than guess
• Wants to learn how IT support, security and compliance fit together in a modern AI-first company

Desirable

• InstaDeep is seeking an IT Support & Security Administration Engineer Intern to join our IT team in London, England
• This internship is an opportunity to gain practical experience in enterprise IT support within a fast-growing, AI-first company operating across multiple international sites
• You will support endpoint preparation, user onboarding and offboarding, day-to-day ticket handling, device setup, access support and operational IT tasks under the guidance of the Global IT team
• The role is well suited to someone who enjoys hands-on technical support, structured problem solving, and helping users work effectively and securely
• You will gain exposure to modern workplace technologies, identity and access processes, endpoint management, compliance evidence, and IT service management practices
• Opportunity to gain practical experience in enterprise IT support within a fast-growing, AI-first company operating across multiple international sites
• Supports endpoint preparation, user onboarding and offboarding, day-to-day ticket handling, device setup, access support and operational IT tasks under the guidance of the Global IT team
• Well suited to someone who enjoys hands-on technical support, structured problem solving, and helping users work effectively and securely
• Gains exposure to modern workplace technologies, identity and access processes, endpoint management, compliance evidence, and IT service management practices
• Assisting with endpoint preparation, device setup and user equipment handover
• Supporting onboarding and offboarding tasks for employees and contractors
• Helping resolve user support tickets, break-fix requests, and routine IT issues
• Supporting device, account and access administration processes
• Helping maintain accurate device, asset and ticket records
• Supporting evidence-friendly IT processes for access, device status and operational controls
• Assisting with overflow ticket handling during busy periods or site-support peaks
• Supporting London-based users while coordinating with IT colleagues across other sites
• Following documented procedures for access, endpoint support, escalation and exception handling
• Contributing to improvements in internal IT support documentation and knowledge-base articles
• Typical Deliverables
• Completed onboarding and offboarding support tasks
• Endpoint preparation and device-readiness activities
• Ticket resolution and user-support records
• Asset and device-status updates
• Access-support evidence and operational logs
• Updated IT support documentation or process notes
• Improvements to repeatable support procedures
• Design, deployment and operation of a leading-edge ICT and SSLDC Security stack supporting a highly innovative and AI-first business