Product Support Specialist, Circit
+ Share option scheme
Financial audit management platform
Be an early applicant
Financial audit management platform
21-100 employees
Be an early applicant
+ Share option scheme
21-100 employees
Company mission
To verify the trusted source in every business transaction.
Role
Who you are
- Achelor’s degree in a STEM or Business-related field
- 1-3 years experience in a technical / customer support role
- An eye for solving problems and continuous improvement
- Excellent communication and collaboration abilities
- Demonstrable multitasking and time management skills
Desirable
- Previous experience in a SaaS startup environment particularly FinTech
- Previous experience with API documentation and basic knowledge of JSON
- Previous experience with ticketing systems such as Intercom
- Previous experience with project management tools such as Asana
- Previous experience with product development and monitoring tools
What the job involves
- At Circit, we have a fantastic opportunity for an ambitious individual to work closely with our customers, support and product teams and support us in our continued ambitious growth plans
- His role will support someone with an appetite for data, a passion for continuous improvement and adapted to a high pace environment
- As a Product Support Specialist at Circit, you will be operating in a business-critical role to support a key product powered by Open Banking APIs and Banking integrations
- You will assist in triaging and prioritizing issues as they arrive from customers, in addition to proactively monitoring our service to ensure we deliver a world-class service
- You will operate closely with multiple teams in the business, ensuring workflows are efficient and up to date as the product evolves, and assist in ensuring a high-quality product is delivered from start to end
- Have a deep understanding of the product’s flow and potential pain points for customers and users
- Support customers and users with authorization flows and where applicable ensure documentation made available to users is accurate and up to date
- Troubleshooting and categorizing inbound technical issues and proactively monitoring the product, raising issues to the product team where required
- Liaise directly with banks where external investigation and/or resolution is required directly with the provider
- Prioritize issues and ensure timely and professional communication with customers until a ticket’s resolution
- Ensure details of issues and their progression are recorded on ticketing systems where required
- Take ownership of end-to-end processes and look to evolve and enhance them as the product scales and evolves over time
- Work closely with support, customer success and product teams
- Regularly report key metrics relating to support, trends and any other relevant updates to business stakeholders to help drive product development and ensure quality throughout
Our take
Circit is an Irish fintech company providing auditors with a platform to verify company assets and liabilities in real-time. The first of its kind to be directly regulated for open banking under the PSD2 regulation, Circit is removing the traditional paper process and creating a more efficient and time-saving audit process that reduces the possible risk of corporate fraud in the global market.
Providing a platform for customers with several features, as well as offering an integrated workflow system, Circit is trusted in over 100,000 audits to make managing confirmation requests easier.
After gaining significant traction in the Irish market at an early stage, the company has since expanded its offerings to the UK and US markets, with plans to further develop its product. A promising fintech, Circit is addressing a great pain point in the audit process and has the potential to save its customers and their clientele time and resources, for a better future of auditing.
Freddie
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2022
$7.4m
SERIES A
Jul 2020
$1.3m
SEED
Total funding: $8.7m
Company HQ
Dublin Docklands, Dublin, Ireland
Leadership
David Heath
(CEO)Previously worked as a Consultant/Audit Manager at Somers Murphy & Earl and as the Head of Finance and Operations at OCRex.
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