Senior Staff Engineer, Airbnb
CSP
$212-260k
More information about location
Community marketplace for holiday accomodation
Job no longer available
Community marketplace for holiday accomodation
1001+ employees
Job no longer available
$212-260k
More information about location
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- To lead our transformation for such a large organization, we are looking for a strong senior staff engineer with a deep understanding of building complex systems while simplifying the operations aspects
- A successful candidate will be able to bring them problem solving and innovation to simplify the business needs into scalable solutions
- Bachelor's or Master's degree in Computer Science, Software Engineering or related field
- 12+ years of experience in software engineering with a deep product development background
- 5+ years of experience as Tech Lead in software design and architecture involving internal systems and third party integrations
- Experience in architecting large scale internal and 3rd party integrations, preferably in the customer service domain
- Experience with Salesforce and/or Genesys routing platforms is preferred
- Strong technical expertise in Java required
- Strong experience in API standards, best practices and leading teams in improving API quality
- Experience with Agile development methodologies and Continuous Integration/Continuous Delivery (CI/CD) pipelines
- Experience with cloud platforms such as AWS, Azure, or Google Cloud
- Excellent communication, leadership, and project management skills
What the job involves
- Some of the transformational capabilities we are delivering include:
- Skills based routing
- Omni channel routing
- Multi-party case management
- Granular taxonomy for issue identification
- Guided workflows that can be authored by business users
- Integrated knowledge and training technology
- Generative AI assisted technologies like summarization, suggested responses
- A Typical Day:
- Primary Technical Lead for the agent tooling platform and one of the key technical drivers for improving adoption of the platform by other teams
- Interface with several other airbnb technical teams in creating community support solutions to meet the requirements for our one company roadmap initiatives
- You will drive technical excellence within teams, with focus on technical quality, stability and resilience of the solutions you are in charge of
- Be part of our senior technical lead forums, driving innovation and consistency of technical designs
- Contribute to the visioning of AI in Customer Service and help execute against it
- Map our Customer Service business needs to technical OKRs and help drive their execution
- Interact with business partners and product managers to understand the requirements and actively participate in ways of simplifying the operational complexity as part of technical solution brainstorming
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company HQ
Showplace Square, San Francisco, CA
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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