Key Account Director, Sonder
West
Serviced apartment provider
Job no longer available
Serviced apartment provider
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To redefine hospitality by bringing exceptional stays everywhere.
Role
Who you are
- Bachelor's degree in Business, Economics, Hospitality, or related field
- Minimum 3 years successfully driving corporate account sales, and nurturing existing clients, in a growing service-based organization
- Comprehensive knowledge of hospitality industry group and business travel segments including contracting and negotiating
- Successful experience selling to healthcare and education accounts is required
- Proven success as a trail-blazer, incredible ability and passion for building something new in a growing organization; proven success in building a ‘sales playbook’ from the ground up
- Proven success in driving an organization’s revenue through proactively targeting, negotiating with, and securing new productive partnerships and business
- Understanding of hospitality sales process and distribution landscape; understanding of hospitality reservations, systems, rate quoting, and distribution processes is beneficial
- Proven experience creating new efficient & effective operations processes in a complex environment
- Incredible balance of left & right brain; extremely organized and extremely communicative
- Solid financial acumen; understands how the team’s goals support the organization’s financial goals
- Passion, positivity, and an ability to flex with a growing organization!
What the job involves
- Prospect Accounts: Leverage your experience and network to identify accounts that are an optimal fit for Sonder. Leverage your Sales super powers to build a base of interest amongst relevant travel buyers, ensuring the pipeline of prospect accounts is always full and growing
- Account Management: Drive the process, from account identification to contract negotiating and signing to account nurturing, of growing group and business travel segments revenue through strategic and targeted sales efforts. Meet or exceed quarterly booking and sales activity goals
- Customer relationships require face to face and continuous communication in order to develop and nurture relationships. This includes, but is not limited to, personal visits, entertainment, industry events, trade shows and client site inspections
- Work closely with partner teams, such as Revenue Management and City Teams, to ensure that managed accounts’ needs are met from a booking perspective
- Partner with Market Operations to create successful ‘hand-off’ of managed account guests from booking to post-booking, to pre-arrival to arrival phases of the stay
Our take
Sonder is out to revolutionize the hospitality industry through tech-powered services and thoughtfully designed accommodations. The company manages thousands of live and contracted units, including spacious rooms, fully equipped suites and apartments, and hotels.
The company partners with real estate owners and landlords to manage and operate entire multi-unit buildings. This allows the company to create consistently good experiences. Its apartments feature luxury hotel perks like modern design, professional cleaning, fresh towels, boutique toiletries, and an innovative app-based concierge.
The company’s continued global expansion and innovative technological guest experiences show that it has had its share of success. Unfortunately, an announcement in late 2025 appears to indicate the business will stop operating due to severe financial constraints - news that we will follow closely as it develops.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-2% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$170m
SERIES E
Jul 2019
$225m
SERIES D
Total funding: $530.4m
Company benefits
- Stock option plan: Our success is your success. Exempt employees are part of our generous equity plan
- Vacation: Exempt team members have paid time off. Non-exempt team members accrue paid time off
- Health and wellbeing: All employees have access to our medical, dental, vision, life, and disability insurance plans
- Travel perks: All employees receive annual credits towards Sonder bookings, as well as stay discounts for friends and family
- Snacks & drinks: Our offices are stocked with a great selection of snacks, coffee, tea, and more
Company HQ
Design District, San Francisco, CA
Share this job
View 4 more jobs at Sonder