Customer Success Support, FreedomPay
United Kingdom
Office located in Canary Wharf, London
eCommerce payment solutions
Be an early applicant
eCommerce payment solutions
501-1000 employees
Be an early applicant
Office located in Canary Wharf, London
501-1000 employees
Company mission
To provide their clients the most advanced commerce platform in the market to facilitate faster, simpler, safer and smarter payments.
Role
Who you are
- This role is ideal for someone who thrives in a fast-paced, client-facing environment, enjoys solving problems, and communicates effectively across departments
- 1–3+ years of experience in a customer success, client services, or technical support role
- Bachelor’s degree in Business, Communications, Information Systems, or a related field
- Strong communication, troubleshooting, and problem-solving skills
- Excellent time management and organizational abilities with a sharp attention to detail
- Proficiency or familiarity with customer service software (Zendesk preferred)
- Proven ability to multitask, prioritize, and meet deadlines in a dynamic environment
- Self-starter with strong interpersonal and presentation skills and a genuine interest in professional growth
What the job involves
- FreedomPay is seeking a proactive and detail-oriented professional to join our Customer Success Support team to work out of our office in Canary Wharf, London
- You’ll play a key role in ensuring a seamless client experience by managing support requests, troubleshooting issues, and maintaining strong relationships throughout the customer lifecycle
- This is a great opportunity to join a growing SaaS company in the FinTech space
- Assess and evaluate client needs through daily calls and email correspondence
- Ensure client satisfaction through follow-up, responsiveness, and clear communication via Zendesk
- Manage client expectations across all aspects of the relationship and overall customer lifecycle
- Distinguish between production support items and development or enhancement requests; coordinate with internal teams to resolve accordingly
- Manage multiple clients, projects, and priorities simultaneously
- Communicate effectively and assertively in both individual and group settings
- Collaborate cross-functionally with teams including Executive Leadership, IT, Sales, Marketing, Operations, and Finance
- Maintain up-to-date product knowledge and support new client implementations
- Understand and clearly explain technical concepts and solutions to clients
- Contribute to a collaborative, entrepreneurial team environment and work independently when needed
Salary benchmarks
Our take
As competition in the eCommerce space increases, providing an exceptional customer experience is one of the few ways industry players can stand out. FreedomPay provides retail and commerce merchants with a solution to do just that, with solutions for payment and POS services.
Having been an early entrant into the payment solutions industry, FreedomPay has been able to develop its platform to offer multitudes of payment integrations. This allows it to cater for a wider range of merchant payment needs, serving to partners such as PayPal, Visa, American Express and Apple.
FreedomPay has secured its spot as the number one commerce platform in a rapidly expanding industry, in part through strategic partnerships with top organisations. Its key to retaining this spot will be the development of even more product offerings for its expanding customer base.
Freddie
Company Specialist at Welcome to the Jungle
Insights
27% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Dec 2015
$6.2m
LATE VC
Dec 2008
$2.2m
EARLY VC
Total funding: $32.9m
Company benefits
- Comprehensive healthcare benefits
- Flexible work environment
- Company-wide Bonus Plan based on shared performance results
- Start-up environment focused on innovation and growth
- Work with the best teams and thought leaders in the industry
- Culture that encourages everyone to be their best self
Company HQ
University City, Philadelphia, PA
Leadership
Tom Durovsik
(Founder & CEO)Has an MBA from The George Washington University School of Business. Has served as CEO since founding FreedomPay in 2000.
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