People Systems & Automation Specialist, Relay
12-month contract
CA$80.8-115k
For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $115,000 CAD
More information about location
3 days a week in office
Online business banking and money management
Open for applications
Online business banking and money management
201-500 employees
Open for applications
CA$80.8-115k
For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $115,000 CAD
More information about location
3 days a week in office
201-500 employees
Company mission
To help small businesses have greater financial clarity to build health, lasting businesses.
Role
Who you are
- You have 2-4 years of hands-on experience owning and improving systems and tooling, and more recently with AI's advancements, you have shipped automations that other people now depend on. The specific tools matter less than the depth of your experience and your ability to transfer it to whatever stack Relay adopts
- You are genuinely data-minded: you can pull, clean, model, and present data without someone checking your work, and you find patterns that other people miss
- You are comfortable working with People technology at a configuration and integration level. You know where to look when something breaks, you form a view on what to do about it, and you act on it
- You are curious about the technical layer underneath the tools you use. You may not have built custom integrations from scratch yet, but you would learn what you needed to if the problem required it and you would find that interesting!
- You care about employee experience and understand that the quality of the operational layer is what shapes how people actually feel about working somewhere
What the job involves
- Our People Team exists to build Relay into a company high-performing, ambitious people actively choose and a place where they do career-defining work
- We’re hiring a People Operations Specialist to strengthen and scale the operational foundation that makes that possible
- This is a 12-month contract. The mandate is clear: automate the automatable, streamline the rest, and leave the People team operating at a fundamentally different level of efficiency. If there is still meaningful work to do at the end of the year, we can consider contract extension or potentially a conversion to full time
- This role ensures our systems are organized, our data is accurate, our processes are clear, and our employee experience runs smoothly. You care deeply about precision, structure, and continuous improvement, and you understand that operational excellence directly enables performance
- Map every People process end-to-end: Onboarding, offboarding, employee changes, benefits enrollment, performance cycles, etc, and document the current state with clear eyes
- Identify what can be fully automated, what needs a human in the loop/lead and why, and what is manual today only because no one has built the solution yet
- Build a prioritized automation roadmap and own delivery against it
- Evaluate workflow automation and integration platforms, make a recommendation on what our team should adopt to best achieve our goals, and implement it
- Own our full People tech stack: HRIS, ATS, onboarding, employee experience, and benefits tools with a mandate to make them work together. Our current tech stack contains: Rippling, Gusto, Ashby, CultureAmp, Notion, Google Suite, Claude, ChatGPT, Jira, and various benefits/insurance provider platforms
- Build and maintain integrations between systems using native connectors, automation tooling, and lightweight custom solutions where gaps exist
- Partner with IT to understand existing tools, surface underutilized capability, and ensure the People team can use what we have before we add anything new to our stack
- Bring People data into a data visualization tool (Snowflake or similar) so the team has a reliable, queryable data layer, and help build the integrations that get clean and correct data there automatically
- Own documentation on system configurations, integrations, and decisions (via Notion) so nothing lives only in your head
- Use AI tools actively and practically. Not as a novelty, but to automate recurring workflows, reduce manual reporting, and surface insights without human intervention
- Identify where AI can replace manual judgment in low-stakes, high-frequency People tasks and build those workflows
- Stay close to what is new in HR/People tech and AI tooling and experiment quickly
- Build and maintain a single source of truth for People data: headcount, attrition, compensation, engagement, and hiring metrics, and keep it accurate
- Build self-serve dashboards that give People Business Partners and leadership real-time visibility without coming to you for every pull
- Solve the data extraction problem for tools like CultureAmp. Figure out how to get that data into your reporting infrastructure reliably and automatically
- Once the data layer is clean, use it. Run analyses, surface trends, flag risks, and translate findings into concrete recommendations the team can act on
- Prepare ad hoc analyses and reporting for board materials and executive updates in partnership with People leadership
- Own People tech vendor relationships – renewals, escalations, utilization tracking, and contract management
- Lead structured evaluations when new tooling is needed, with clear criteria and a data-backed recommendation
- Track ROI on People tech investments and flag what is not earning its cost
Application process
- Stage 1: A 20-30 minute introductory video call with the hiring manager
- Stage 2: A 45-60 minute behavioural & situational interview with the hiring manager
- Stage 3: A take home case study assignment and a 60 minute presentation and discussion to a few members of the People Team
- Stage 4: A 30-45 minute Google Meets video call with a member of our leadership team
Our take
Traditional banking options can feel outdated and tedious, especially if this includes in-person visits and waiting in line. This has led to the rise of online banking - but lots of smaller companies have to navigate multiple complicated applications in order to manage this business banking.
This is what Relay aims to fix. It's no-fee, online banking and money management platform looks to tackle financial complexity for SMBs. The company's goal is to fully automate the finance function using banking that deeply integrates into back-office systems. And its software is designed to affordably increase financial clarity and security, reducing the time spent on administrative tasks.
Relay is focused on its long-term goals and plans to scale up distribution and grow in sales, marketing, customer support, operations, engineering and product. The company currently serves thousands of SMBs across the US with the goal to get 100,000 small businesses over the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2024
$32.2m
SERIES B
May 2021
$15m
SERIES A
Total funding: $51.7m
Company benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.
- Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.
- Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive
- Comprehensive health benefits: Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.
- Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
- Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Award-winning workplace: As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.
Company HQ
St. Lawrence, Toronto, ON
Leadership
Yoseph West
(Co-Founder & CEO)Yoseph has a range of experience including serving as the CEO at Vuru, Director of Product Engagement at Wave, and Head of Marketing at Hubdoc.
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