People Operations Specialist, Relay
CA$103.5-120.8k
For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $115,000 CAD
More information about location
3 days a week in office
Online business banking and money management
Be an early applicant
Online business banking and money management
201-500 employees
Be an early applicant
CA$103.5-120.8k
For candidates who demonstrate full readiness for the defined scope of the role, the typical starting salary is $115,000 CAD
More information about location
3 days a week in office
201-500 employees
Company mission
To help small businesses have greater financial clarity to build health, lasting businesses.
Role
Who you are
- If you love building clean systems, improving workflows, and bringing order to complexity, this role will feel energizing
- You have 4+ years of experience in People Operations
- You are highly organized and detail-oriented, with a strong commitment to data accuracy and documentation quality
- You’re comfortable working in spreadsheets, dashboards, and reporting tools, and you enjoy turning raw data into clarity
- You proactively identify inefficiencies and take ownership of improving systems and workflows without waiting to be asked
- You are confident in managing multiple streams of work at once while maintaining precision and follow-through
- You anticipate needs before they’re voiced and prepare accordingly
- You are comfortable using AI tools to increase efficiency, improve reporting, and streamline operational work
- You have a bias toward experimentation and aren’t afraid to challenge legacy processes when the data suggests there’s a better way
- You care deeply about employee experience and understand that operational quality directly shapes how people experience work
- You’re comfortable partnering with senior stakeholders and preparing structured materials or reporting when needed
- If this role excites you, we’d love to hear from you and figure out together if it’s a great fit
What the job involves
- Our People Team exists to build Relay into a company high-performing, ambitious people actively choose and a place where they do career-defining work
- We’re hiring a People Operations Specialist to strengthen and scale the operational foundation that makes that possible
- This role ensures our systems are organized, our data is accurate, our processes are clear, and our employee experience runs smoothly. You care deeply about precision, structure, and continuous improvement, and you understand that operational excellence directly enables performance
- Own and continuously improve our HRIS, People team tooling, and ticketing systems to ensure accuracy, reliability, and scalability
- Maintain a clean, intuitive, and structured Google Drive and documentation ecosystem
- Identify workflow inefficiencies and proactively redesign processes to reduce friction and increase clarity
- Maintain high-quality employee data and ensure integrity across systems
- Build and maintain dashboards and recurring reporting on headcount, retention, engagement, and other key People metrics
- Use data to surface inconsistencies, risks, and trends before they become problems
- Leverage AI tools thoughtfully to streamline reporting, analyze survey and employee data, automate recurring workflows, and improve operational efficiency
- Contribute to coordination and communication of onboarding processes to ensure new hires are set up for success from before day one
- Aid in supporting documentation requests for immigration processes in partnership with BPs and external vendors
- Manage employee changes, associated documentation, and workflows with precision and timeliness
- Serve as a reliable point of contact for employee questions, ensuring thoughtful and efficient resolution
- Coordinate and operationalize key People programs including onboarding, immigration, promotion letters, compensation updates, and vendor RFPs
- Prepare ad hoc analyses and reporting for board materials and executive updates in partnership with People leadership
- Provide structured coordination and operational support to the People leadership team, ensuring timelines, documentation, and follow-through are organized and tight
- Take full ownership of recurring operational rhythms, audits, and deadlines while balancing multiple priorities with strong organization and follow-through
Application process
- Stage 1: A 20-30 minute introductory video call with the hiring manager
- Stage 2: A 45-60 minute behavioural & situational interview with the hiring manager
- Stage 3: A 30-45 minute Google Meets video call with a member of our leadership team
- Stage 4: A take home case study assignment and a 60 minute shareback presentation to a few members of the People Team
Our take
Traditional banking options can feel outdated and tedious, especially if this includes in-person visits and waiting in line. This has led to the rise of online banking - but lots of smaller companies have to navigate multiple complicated applications in order to manage this business banking.
This is what Relay aims to fix. It's no-fee, online banking and money management platform looks to tackle financial complexity for SMBs. The company's goal is to fully automate the finance function using banking that deeply integrates into back-office systems. And its software is designed to affordably increase financial clarity and security, reducing the time spent on administrative tasks.
Relay is focused on its long-term goals and plans to scale up distribution and grow in sales, marketing, customer support, operations, engineering and product. The company currently serves thousands of SMBs across the US with the goal to get 100,000 small businesses over the next few years.
Freddie
Company Specialist at Welcome to the Jungle
Insights
58% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
May 2024
$32.2m
SERIES B
May 2021
$15m
SERIES A
Total funding: $51.7m
Company benefits
- Competitive salary and meaningful equity: Relay employees are Relay owners, complete with equity and a competitive salary. Since 2023, 66%+ of employees have received salary increases, with multiple new team members joining just last year.
- Social connection: We believe in celebrating our wins with two annual company-wide get-togethers, quarterly team events, happy hours, and special events and networking opportunities with industry leaders.
- Personal and professional growth: Through ongoing feedback, mentorship, and coaching, work with peers and leaders who are invested in your growth and success. Even with more than half of our team joining in the last 12 months, almost 20% have received promotions in the last year alone.
- Parental leave with top-up: We offer 12 weeks off with a 100% salary top-up for all full-time employees, regardless of location, and accessible for all parents: birthing, non-birthing, and adoptive
- Comprehensive health benefits: Enjoy full health benefits from day one: no probation period required. We offer flexible Health or Wellness Spending Accounts and medical, dental, and vision coverage for you and your dependents.
- Hybrid work environment: We value meaningful collaboration and connection at our Toronto office three days per week, with lunch, snacks, and beverages on us.
- Top-tier equipment: As a Mac-first company, our Toronto offices have everything you need to produce your best work comfortably, from multiple screens to ergonomic seating.
- Flexible vacation and time off: Every team member starts with 15 vacation days and 5 flex days to use as needed, plus an extra week of office closure during the end-of-year holidays.
- Dog-friendly space: Can dogs really make you happy and healthy? We don’t know for sure, but since we don’t want to chance it, our office is 100% floof-friendly.
- Award-winning workplace: As a winner of CB Insights' Fintech 100, Deloitte Canada's Technology Fast 50, Forbes Fintech 50, and the CIX Top 10 Growth Award, Relay is a recognized innovative and high-growth company.
Company HQ
St. Lawrence, Toronto, ON
Leadership
Yoseph West
(Co-Founder & CEO)Yoseph has a range of experience including serving as the CEO at Vuru, Director of Product Engagement at Wave, and Head of Marketing at Hubdoc.
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