Product Operations Specialist, YouGov
12 Months Fixed Term Contract
Global research data and analytics group
Job no longer available
Global research data and analytics group
1001+ employees
Job no longer available
1001+ employees
Company mission
To offer unparalleled insight into what the world thinks.
Role
Who you are
- A keen problem solver – You love breaking down complex challenges and thinking through possible solutions
- Attention to detail – You spot things others miss, whether it’s a data discrepancy, a UX inconsistency, or a process inefficiency
- Interest in consumer tech – You’re curious about how digital products are built and eager to learn the mechanics behind great user experiences
- Strong communication skills – You can clearly articulate ideas, ask great questions, and adapt your message to different audiences
- Analytical mindset – You’re comfortable working with data, whether it’s reviewing user feedback, analysing performance metrics, or learning SQL (no experience required, but a willingness to learn is a plus!)
- A team player – You enjoy collaborating with different teams and value learning from others
What the job involves
- Team – Member Platform
- Are you looking to take your first step into the world of product and tech? Have a background in operations or B2C support? Then this opportunity is for you!
- As a Product Operations Specialist, you’ll play a hands-on role with tangible impact. Reporting to the Product Operations Manager, you’ll work closely with the Member Platform product team on a key initiative that will shape how millions of members experience YouGov
- Operational Support: Help implement and maintain workflows that improve the efficiency of product development and delivery
- Cross-Functional Collaboration: Facilitate alignment between Product, Engineering, Design, and other teams, ensuring smooth communication and goal setting
- Tool Admin: Support management of internal tools like Jira and Confluence, ensuring they’re optimized for team success
- Issue Tracking: Keep an eye on operational challenges and help resolve bottlenecks in collaboration with the wider team
- Feedback Coordination: Gather, organize, and share stakeholder feedback to inform ongoing improvements
- Process Improvement: Identify areas for workflow optimization and propose solutions to boost efficiency and scalability
- Product Delivery Support: Play a critical role in launching new products and features
- Fraud Review: Investigate flagged accounts and set up a robust fraud review process with thorough documentation
Our take
In a digital world, data analytics is one of the biggest drivers of corporate and governmental change. YouGov exists at the forefront of data analytics worldwide, measuring public opinion on a range of topics, individuals and events.
Perhaps best known for its political polling, YouGov provides analytics on a huge range of topics from the popularity of public figures (not just politicians), fashion brands and charities to satisfaction with healthcare or energy providers, and even just general nationwide mood.
It's a well-established market leader with over 2 decades of polling experience and websites for 39 different countries. It's vast data collection and analytics capabilities allow it to continually adapt and refine its methods, positioning the company for continued success in an ever-evolving market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Company HQ
Old Street, London, UK
Leadership
Steve Hatch
(CEO)Joined YouGov in 2023 as CEO. Prior to this, they were the VP of Meta Northern Europe at Meta, Director for UK and Ireland/VP of Northern Europe at Facebook, and CEO at MEC.
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