Enterprise Customer Success Manager, Parkade
$120-145k
More information about location
Parking management solution
Be an early applicant
Parking management solution
21-100 employees
Be an early applicant
$120-145k
More information about location
21-100 employees
Company mission
To create a more liveable, more affordable, more mobile world - with far fewer parking spots.
Role
Who you are
- 5+ years of enterprise B2B SaaS customer success management with portfolio ownership of $500K+ ARR
- Property management or PropTech industry experience with understanding of multifamily and commercial real estate operations
- Proven track record driving net revenue retention above 110% through expansion and renewal strategies
- Executive relationship management with enterprise Directors and VP-level stakeholders
- Implementation and onboarding program management for technical software deployments across multi-site portfolios
Desirable
- Experience with parking operations, access control systems, or physical asset management platforms
- Working knowledge of SQL and experience with low-code platforms (Retool, Airtable, etc.) to build dashboards and operational tools without waiting on engineering
- Background in residential or commercial property management operations (HOA, multifamily, office)
- Familiarity with mobile app adoption strategies and resident engagement programs
What the job involves
- Reporting to the VP of Operations, you'll own full post-sales lifecycle for enterprise property management accounts representing, including multifamily communities with 200+ units and commercial office portfolios
- You'll help drive adoption of Parkade's digital parking platform across residents, property staff, and management
- You will also partner with property management VPs and regional managers as a trusted advisor on parking revenue management, growth opportunities, utilization, enforcement, and more
- Drive account growth and revenue expansion. Identify growth opportunities for sales team within existing accounts by facilitating Parkade to new properties in the portfolio
- Own retention and customer delight. Monitor account health signals and proactively intervene to address churn risk or underutilization before renewals
- Be a proactive relationship manager. You'll develop quarterly business reviews and success plans that demonstrate ROI through grounded metrics and best practices
- Serve as the voice of the customer to drive product innovation. Synthesize operational data, parking utilization metrics, and enterprise client feedback to provide product opportunities for new features or improvements
Our take
Inefficiencies in the way parking is handled, especially in the US, have led to an overabundance of parking lots taking up land that could be better used by communities. Parkade aims to revolutionize parking at offices and apartment buildings with its parking spot reservation and management app.
With the Parkade app for tenant buildings, users can reserve, change, pay for, share and report problems with their parking spots. Its automated parking spot leasing covers any duration of lease, and expands parking capacity by making it simple to share unused spaces. The company's offering for offices enables businesses to switch their parking facilities to a lease model, giving them better control over how parking space is utilized in their lots.
With the ultimate aim to enable future structures to be built with less parking, Parkade has set its sight on real impact for city planning and optimized spaces. Funds raised by the company are cited to help broaden and accelerate product development, as well as fuel a period of aggressive expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (2 rounds)
May 2025
$10m
SERIES A
Jun 2022
$6.7m
EARLY VC
Total funding: $16.7m
Company benefits
- Competitive compensation: Along with a market-aligned salary, early employees will get a significant ownership stake in Parkade to share in our success.
- Impactful, mission-driven work: As an early employee, you’ll help shape our mission and get to live it every day through work that makes an impact.
- Benefits: Full-time employees get medical, dental, and vision insurance along with other benefits to support your health and wellbeing.
- Flexible vacation: Time off of work is imperative; we trust you to take what you need to strike your balance.
- Hybrid workplace: We're excited to grow our vibrant, hybrid San Francisco HQ team, as well as our awesome remote team.
Company HQ
Mission District, San Francisco, CA
Leadership
Evan Goldin
(Co-Founder & CEO)Previously served as the Senior Director of Product Management and Design at Chariot and as a Product Manager at Lyft.
Ben Plowman
(Co-Founder & CTO)Previously an Engineering Manager at Getaround and a Mobile Engineer at Ning.
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