Customer Success Manager, Conductor
$55-75k
+ Variable bonus based on attainment of quota and performance targets. The base/variable mix is 80/20
More information about location
4 days a week in office
Search & content intelligence platform
Be an early applicant
Search & content intelligence platform
501-1000 employees
Be an early applicant
$55-75k
+ Variable bonus based on attainment of quota and performance targets. The base/variable mix is 80/20
More information about location
4 days a week in office
501-1000 employees
Company mission
To transform marketing into a force for improving people’s lives.
Role
Who you are
- Minimum 2 years of experience in Customer Success, Account Management or Professional Services working with Enterprise customers in the SaaS space
- Experience with SEO platforms and initiatives with demonstrable understanding of SEO concepts
- Proven experience building and maintaining successful customer relationships with a focus on product adoption
- Excellent written and verbal communication skills and the ability to communicate with clients in both technical and marketing roles
- Tech-savvy with the desire to learn about and evangelize the Conductor platform
- Strong team player also able to work independently and make sound decisions balancing the needs of Conductor and our customer
- Have an ear for discovery and a deep desire to understand the customer’s needs and business
- Intellectual curiosity and flexibility to adapt to shifting priorities
- Bachelor’s degree preferred or equivalent experience required
What the job involves
- As a Customer Success Manager, you will have an important role to play in driving net retention, product adoption & customer health across a diverse book of business including brands, technology companies, destinations and more
- You will leverage Customer Success Playbooks to support customers through key lifecycle stages (Onboarding, Adoption, Retention, Growth) and partner with an Account Manager to identify meaningful opportunities to grow existing accounts
- You’ll get to wear many hats as our CSM's are expert communicators, trainers, relationship managers & most importantly, true partners to our customers
- Run customer lifecycle education, training and enablement playbooks throughout the customer journey with a goal of increasing platform adoption and driving operational dependency on Conductor’s software
- Enable users to realize value from the platform with a focus on reporting, content enablement & technical monitoring
- Cement yourself as a trusted/strategic advisor with customers and drive continued value of our products/services as well as the value of SEO
- Translate and communicate insights from internal partners for the customer to drive action and achieve outcomes
- Work collaboratively with Account Team members and peers in sales, product, marketing, and others to ensure the best possible experience for our customers
- Serve as the internal champion of customer needs/issues and cross-departmentally program-manage customer concerns by communicating product feedback and proactively identifying risks
- Maintain a knowledge of the complete capabilities of Conductor’s products and of Conductor’s internal operational processes
- Ensure systems including Salesforce and Catalyst are up-to-date
Our take
The internet is increasingly becoming a walled garden, with content and vital market intelligence hidden away on social media sites, gaming environments and apps. And with increasing regulaion in the data protection space such as GDPR, it can be harder for marketing teams to gain insight into what potential customers exist, and what they want.
Conductor exists to change that. Taking advantage of the power of search ("No one ever lies to a search engine", in the words of the company's CEO and co-founder), it utilises data from search traffic to help marketing teams build more effective campaigns. Able to help optimize search results, track keyword rankings and measure performance, it has led to doubling the rate of conversions and site traffic among its customer base, which includes the likes of Citibank, athenahealth and Canon.
With a record of substantial funding and growing revenue from its customer base, Conductor is continuing to invest in its technology, making strategic acquisitions to help it expand. For instance its acquisition of ContentKing allowed it to add real-time website auditing and monitoring to its platform, and its 2023 acquisition of Searchmetrics is aimed at accelerating its growth in Europe. As the SEO space enters a period of consolodation it seems that Conductor is well positioned to remain at the top of the search results.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Nov 2021
$150m
LATE VC
Oct 2017
$7m
SERIES D
Total funding: $216.6m
Company benefits
- Child Care & Parental Leave Benefits
- Health Insurance & Wellness Benefits
- Perks & Discounts
- Professional Development Benefits
- Retirement and Stock Option Benefits
- Vacation & Time Off Benefits
Company HQ
Midtown South, New York, NY
Leadership
Seth Besmertnik
(CEO)Previously CEO of LinkExperts (market leader in link building for Fortune 500 brands).
Jeremy Duboys
(Founder)With a BA in Media Studies, they went onto become a Founder for many companies such as Professional Taste Printing, Prinly/All Business Cards and most recently RxGo.com/Medication Discount Card LLC.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 12 more jobs at Conductor