Project Delivery Lead, Thrive

• The ideal candidate needs to possess strong project management skills and have experience in managed services and technology solutions
• Exceptional communication and organizational skills are necessary to gain customer confidence and get projects onboarded efficiently
• The applicant must be able to motivate people, encourage teamwork, and communicate effectively with senior management and customers
• He/she must be able to manage change and take active leadership in timely decision making
• Advanced experience (5+ years) in project management and professional services
• Experience working with C-level Executives
• Ability to lead a program of projects by organizing and presenting appropriate levels of project information to a variety of audiences
• Ability to be a leader of a cross functional project team, as the delivery lead is ultimately accountable for project success
• Experience implementing managed services and information technology solutions
• Skilled in managing project plans, writing project artifacts, and documenting customer workflows
• Solid understanding of cloud computing, networking, cyber security, and disaster recovery concepts
• Technical understanding of Thrive approved technologies included but not limited to:
• Office 365
• Cyber Security Services
• Private Cloud
• Public Cloud (Azure)
• Networking (Firewalls, Switching, Access Points)
• Disaster Recovery
• Backup technology

Desirable

• The Project Delivery Lead, Enterprise is responsible for planning, tracking, and managing Thrive’s enterprise-class customer projects
• A Thrive Enterprise customer would include customers of high revenue generation, high counts of end users, and multiple companies making up the Enterprise
• Enterprise customer projects require a project manager that can manage large and complex projects with many different stakeholders as well as a variety of services in numerous locations
• An Enterprise Project Delivery Lead is the main point of contact for customers for the duration of the project and will need to drive the project to success through clear expectation setting, task management, and status updates
• Project Delivery Lead, Enterprise will communicate with and organize Thrive internal resources including engineers, consultants, and architects using Project Management software, checklists, and reports
• Investigate customer project needs by collaborating with sales, account managers, and consultants to understand project success criteria and technical requirements
• Perform project plan design to meet the critical path and customer timeframes; employ project charters, RAID Logs, and business requirement documents
• Lead the project by assigning tasks to Engineers and communicating statuses to customers through status update meetings
• Keep project resources on task, maintain project plan data, and drive projects to completion
• Effectively communicate with client technical and non-technical staff by creating digestible project plans that organize tasks into appropriate phases
• Forecast and activate monthly recurring revenue