Principal Software Engineer, Salesforce
Production Support Engineering
$223-323.4k
World's leading CRM provider
Open for applications
World's leading CRM provider
1001+ employees
Open for applications
$223-323.4k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- If you’re fired up about software performance, solving sophisticated problems, automating everything, and working with phenomenal engineers, this is the job for you!
- A related technical degree required
- 10 years of work experience and 5+ years in a production engineering/DevOps/SRE or similar role working on high scale distributed systems
- Knowledge of OO programming and concepts and experience coding in Java, C++ or Python
- Ability to debug complex distributed systems to understand system design with an eye for performance and scalability bottlenecks and provide recommendations to optimize code
- In-depth, hands-on experience with Linux, networking, server, and cloud architectures
- Exposure to container related technologies such as Kubernetes, Docker, etc
- Proficiency with source control, continuous integration, and testing pipelines
Desirable
- Strong background in open source software is preferred
- Experience analyzing heap dumps
- Experience instrumenting code and profiling applications
- Experience evaluating and interpreting large volumes of production data to know efficiency, latency, memory and CPU utilization
- Experience with messaging platforms
- Experience with AWS or another cloud PaaS provider
- Experience in configuration management technologies such as Chef, Puppet or Ansible
- Strong problem-solving, troubleshooting and analytical skills clearly demonstrated in past projects
- Solid understanding of configuration, deployment, management and maintenance of large cloud-hosted systems; including auto-scaling, monitoring, performance tuning, troubleshooting and disaster recovery
- Understanding of Java Virtual Machine technology and ability to tune and debug issues related to compilers, Garbage collectors
What the job involves
- We are looking for excited engineers to join our engineering team, who love to own modern large scale services in production and drive our charter forward
- Complete service ownership, right from influencing product architecture to operating service seamlessly in production
- Analyze and remediate production incidents for the Core Application Server and asynchronous processing platform
- Develop deeper insights into platform incidents and influence with engineering backlog to address repeat incidents and prevent incidents proactively
- Leverage AIOps platform to continuously improve anomaly detection, automate runbooks and drive our MTTD & MTTR goals
- Understand customer use cases leveraging our platform and services and collaborate with the rest of the engineering organization to identify opportunities to achieve our availability goals
- Engage with engineers developing features on our platform and provide consultative support and onboarding guidance
- Collaborate with Systems engineering team for activities such as providing inputs for OS patching, JDK upgrade and software configuration
- Collaborate with technical writers to create, update and review documentation for users and operators
- Participate in the team’s 24x7 on-call rotation to address complex problems in real-time and keep services operational and highly available
- Continuously raise standards of engineering perfection by implementing best DevOps practices
- Lead, collaborate, communicate, and mentor
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company values
- Trust - We earn the trust of our customers, employees, and extended family through transparency, security, compliance, privacy, and performance. And we deliver the industry’s most trusted infrastructure
- Customer Success - So we champion them to achieve extraordinary things. We innovate and expand our business offerings to provide all our stakeholders with new avenues to achieve ever greater success
- Innovation - Our customers’ input helps us develop products that best serve their business needs. Providing continual technology releases and new initiatives gives our customers a competitive advantage
- Equality - We believe everyone should be seen, heard, valued, and empowered to succeed. Hearing diverse perspectives fuels innovation, deepens connections between people, and makes us a better company
- Sustainability – We are committed to bringing the full power of Salesforce to accelerate the world’s journey to net zero
Company HQ
Financial District, San Francisco, CA
Articles
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
People progressing
Joined as Recruiting Director - Futureforce University Recruiting, EMEA, and was promoted to Senior Director - EMEA & LATAM Recruiting, Futureforce after 3 years, and then again to Senior Director - Recruiting after 2 years. Now serve as COO - Employee Success EMEA.
Salary benchmarks
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Diversity, Equity & Inclusion at Salesforce
- Our goals:
- 50% of our U.S. employees will be made up of underrepresented groups (Women, Black, Latinx, Indigenous, Multiracial, LGBTQ+ employees, People with Disabilities, and Veterans) by 2023
- Double the U.S. representation of Black leaders (VP+) and increase our representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) leaders by 50% by 2023
- 50% increase our U.S. representation of underrepresented minority (Black, Indigenous, Latinx, and Multiracial) employees by 50% by 2023
- We’ve met our representation goal nearly a full year early – today, 50.7% of our U.S. employees are members of underrepresented groups
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