Sales & Account Manager, TrekkSoft

German Speaker

Salary not provided

Hubspot

Mid and Senior level

Remote from Spain

Booking platform for tours and activities

Job no longer available

Booking platform for tours and activities

21-100 employees

B2BTravelInternal toolsLogisticsNavigationEntertainmentSaaS

Job no longer available

Salary not provided

Hubspot

Mid and Senior level

Remote from Spain

21-100 employees

B2BTravelInternal toolsLogisticsNavigationEntertainmentSaaS

Company mission

To help professional tour & activity suppliers to grow their business with the best software to sell and manage their trips.

Job

Company

Role

Who you are

Experience in Account Management (3-5 years Experience)
Highly proactive attitude to spot issues and opportunities
Preferably an understanding of SaaS and marketplaces
Preferably experience in fintech / financial and payments
Exceptional verbal and written communication skills in English and German. French, and/or Italian are also a plus
Fluent verbal and written skills in English and German
Knowledge of CRM software, HubSpot
Adaptability and strong problem-solving skills
Ability to collect, track and analyze
Enthusiastic, innovative, self-motivated, and committed to continuous improvement
Ability to work independently, but yet able to work in a small team environment
EU citizenship or EU work permit

What the job involves

Proactive management of a client relationship with onboarding, check-ins, and improvement plans for long-term success
Keeping accurate records of all client interactions in HubSpot
Serve as the link of communication between key customers and internal teams
Acquire a thorough understanding of key customer needs and requirements
Resolving complaints and preventing further issues by analyzing and improving processes
Building strong client relationships based on trust and respect
Collaborating with internal departments to facilitate product improvements
Maintenance of the account, analysis of the current situation, and coming to conclusions on where to improve. Improving take rate, payment methods used, and upselling new features, and products, among others
Developing and monitoring new sales opportunities
Payyo is a small team, therefore you need to be willing to help out with additional team projects according to your skills, for example in product and/or marketing

Our take

Businesses often use many different platforms or self-created systems to organise and structure their Activities and Tours. TrekkSoft is the all-in-one platform that started out as a booking support platform to combat this problem but over time has grown to much more.

TrekkSoft has developed products like TrekkSoft Group (TrekkSoft collective), TrekkPay, and TrekkConnect, making it now possible for Tourism businesses to gain support to sell, manage, and grow their businesses. It has acquired several other companies to continue its pursuit to better the tourism management industry, most recently Giant Monkey, a Berlin-based producer of visitor management solutions.

TrekkSoft is now used by tour & activity operators in 138 countries around the world, and it’s expected that the company will continue on the upward trajectory it’s been pacing up since its early years. With entrepreneurial founders and a clear passion for what they do we aren’t expecting much less.

Freddie

Company Specialist at Welcome to the Jungle

Insights

6% employee growth in 12 months

Glassdoor (4.1)

Trustpilot (4.5)

Company

Funding (last 2 of 4 rounds)

May 2015

$0.6m

SEED

Jan 2015

$1.3m

SEED

Total funding: $3.5m

Company benefits

Join a passionate, innovative and fun team!
Flexible and remote-friendly work environment
Tasty coffee and beverages
Team building events
Opportunity to learn and grow your career
Training opportunities sponsored by the company
Ability to have a real impact in travel-tech industry

Company HQ

Matten bei Interlaken, BE

Leadership

Philippe Willi

(CEO)

CEO of TrekkSoft Group. Previously Co-owned Bus2Alps and has sat on various boards for companies such Outdoor Interlaken AG.

Jon Fauver

(Board Member)

Co-owns Bus2Alps where they also still act as Director. Director at 4.0 Tours and Co-founder/Board Member of Outdoor Interlaken AG.

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