Principal UX Designer, ID.me

• Bachelor’s degree in UX design, interaction design, human-computer interaction (HCI), or a related field
• A minimum of 10 years of UX design experience, including at least 5 years focused on mobile UX for iOS and/or Android platforms
• Demonstrated experience leading the UX process for mobile-first projects, from strategy to execution
• A strong, mobile-focused design portfolio showcasing shipped products and leadership-level impact
• Proficiency with industry-standard design tools for mobile UX, including prototyping and user testing
• Demonstrated ability to apply user-centered design principles to create effective mobile experiences
• Experience collaborating directly with product managers and engineers on mobile application development
• Strong understanding of mobile-specific information architecture and interaction design best practices
• Ability to independently manage and deliver multiple mobile UX projects of significant scope and complexity
• Up-to-date knowledge of current trends, standards, and technologies in mobile UI/UX design

Desirable

• By joining our team, you will be integral to crafting intuitive, secure mobile-first digital experiences for a diverse user base
• You will also contribute to enhancing mobile capabilities for ID.me Shop, where our members enjoy exclusive discounts and cashback offers, making their online shopping experience more rewarding
• At ID.me, we are seeking an innovative and dynamic Principal UX Designer to help shape the future of digital identity with a mobile-first focus
• This is an opportunity to be at the forefront of our product development process, directly partnering with product managers, engineers, data scientists, UX designers & researchers, and executive leaders to set visions and bring them to life
• Our Principal UX Designer will possess a holistic mindset that leads our team in navigating and resolving complex mobile design challenges
• You will be integral in enhancing our portfolio of mobile apps and driving the creation of world-class mobile solutions that balance our members' needs with business goals
• Your role as Principal UX Designer will extend beyond conventional design responsibilities
• You will drive UX experimentation, mobile product innovation, and mentorship, having a profound impact on the customer experience
• Your passion for user-centered mobile design, understanding of real users—their goals, aptitudes, experiences, needs, and motivations—will be key in transforming divergent ideas into cohesive, groundbreaking mobile experiences
• You will actively engage in discovery sessions and translate mobile-specific UX strategies to key stakeholders
• Beyond ideation and execution, you will also be responsible for managing your work queue and ensuring high-quality outputs, including developing and validating new ideas
• At ID.me, you will have the platform to push boundaries, raise the bar, and truly make a difference
• Architecting user-centered, mobile-first user experiences by synthesizing insights, business requirements, and technical limitations
• Steering the strategic and planning stages of mobile projects, championing innovative ideas underpinned by comprehensive research and a well-argued rationale
• Expeditiously and iteratively developing mobile user flows, wireframes, and prototypes, from low to high fidelity, along with detailed visual design specifications for mobile interfaces
• Independently solving problems of significant scope, complexity, and vagueness specific to mobile design challenges
• Advocating for mobile-specific user-centric design by proactively validating your designs with mobile user research and testing
• Showcasing mobile design work to UX, product, and engineering teams, as well as stakeholders and executive leadership
• Contributing to the development of mobile UX design guidelines and best practices at ID.me
• Actively mentoring and leading other designers in mobile UX design methodologies
• Collaborating strategically with cross-functional teams to deliver cutting-edge, mobile-first customer experiences
• Creating design artifacts such as mobile wireframes, process flows, high-fidelity comps, prototypes, and videos to articulate and implement your concepts
• Actively and responsibly championing for mobile customers, using direct feedback, user research, industry knowledge, and quantitative metrics to enhance and optimize mobile user experiences
• Utilizing your strong mobile-specific user-centered design skills and business acumen to turn abstract ideas into exceptional mobile design solutions at scale
• Nurturing a mobile design-centric culture by sharing best practices, advocating mobile-first design principles, and influencing product strategy