Enterprise Account Executive, Observe.AI
West Coast
$280-300k
OTE
Contact center software
Open for applications
Contact center software
201-500 employees
Open for applications
$280-300k
OTE
201-500 employees
Company mission
To enable brands to enhance their customer experience, with the power of contact center AI.
Role
Who you are
- 7+ years of quota carrying software or technology sales, closing complex sales cycles
- Success selling a disruptive product into an unexpected buyer
- Consistent track record of over-achieving quota (top 10-20% of company)
- Experience closing transactions >$100k ACV to line of business executives
- Success collaborating with the channel and partner community is preferred
- Previous experience with Next Gen Contact Center technology is ideal
What the job involves
- We are seeking an Enterprise Account Executive in our West Coast region here at Observe AI. In this role, you will be responsible for our future growth as we build upon the success we’ve had delivering for our top tier clients
- We will trust you to evangelize Observe.ai, have an ownership mindset in running your book of business, creating Customer First mentality, and consistently go above and beyond on your quarterly targets
- Prospect, develop, manage sales pipeline and close new customers onto our Observe.ai
- Platform through inbound and outbound efforts
- Build relationships with senior executives and decision makers across all industries
- Collaborate with the channel community to develop pipeline and secure new business
- Own the full sales-cycle from lead to close
- Coordinate resources throughout the sales cycle, including legal, sales engineering implementation specialists and leadership
- Educate and consult customers on the value of Observe throughout the sales and adoption cycle
- Model a wide range of use cases in which Observe can drive business transformation across different industries
- Prioritize opportunities and manage a high volume of inbound and outbound email efficiently
- Forecast performance against sales targets with a high degree of accuracy using a combination of bottoms up deal by deal commits and top down territory analysis
Our take
Being stuck on the phone to customer service can be time-consuming and frustrating. Observe.AI aims to improve the experience with its Intelligent Workforce Platform. This transforms contact centers through AI by automating tasks and form filling, helping people find more information quicker.
Unconventionally, the company gained its footing by going directly to the call centres themselves, rather than the businesses they serve - providing valued call optimization tools to improve operatives' performance. It also supplies an analysis engine for cross-channel customer interactions, which enables users to find new revenue opportunities, employ effective coaching and improve quality assurance.
Observe.AI has raised huge amounts of funding, demonstrating the high levels of confidence in its market position and performance. A major technological and commercial partnership with Zoom, alongside the growing trend in businesses prioritising customer interactions, bodes well for the company's future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Apr 2022
$125m
SERIES C
Sep 2020
$54m
SERIES B
Total funding: $223.2m
Company benefits
- Excellent medical, dental, and vision insurance options
- Flexible PTO
- Generous holiday (federal and wellness) recognition and parental leave policies
- 401K plan to save for your future
- Remote benefits including a daily meal stipend, WFH stipend, mobile & internet stipend to set you up for success in this remote environment
- Learning & Development fund to support you in your continuing education journey and professional development
- Fun events to build culture across the organization
Company values
- Connect
- Collaborate
- Celebrate
Company HQ
Redwood Shores, Redwood City, CA
Articles
Leadership
Swapnil Jain
(Co-Founder & CEO)Previously completed an internship in Software Engineering at Google and worked at Twitter for 3 years, first as Senior Software Engineer and then as Technical Team Lead.
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