Manager of Product Design, Jobber
Platforms & Partnerships
$166.3-225.1k
Salary applicable to US based candidates only, Salary applicable to Canada based candidates: $169,200 CAD - $228,900 CAD; + Stock options
Job tracking & customer management
Be an early applicant
Job tracking & customer management
501-1000 employees
Be an early applicant
$166.3-225.1k
Salary applicable to US based candidates only, Salary applicable to Canada based candidates: $169,200 CAD - $228,900 CAD; + Stock options
501-1000 employees
Company mission
To help small business owners move more efficiently, survive changes in the economy, support their families and communities, and WIN at creating something on their own.
Role
Who you are
- 6+ years of professional experience designing web or mobile SaaS products, ideally with experience working in partnerships and integrations (or related fields)
- 2+ years of experience as a people manager, directly responsible for managing and mentoring designers
- Proven success in senior design or UX leadership roles within high-growth SaaS environments, collaborating across executive and IC levels
- Strong understanding of SMB and/or B2B audiences, with insight into diverse user needs and behaviours
- Expertise in both visual and interaction design, backed by a strong portfolio of polished, user-centered work
- Mastery of modern design tools (e.g. Figma, FigJam, ChatGPT, pencil & paper), with a clear sense of when and how to use them effectively
- Skilled in leading both qualitative and quantitative research to inform and validate design decisions; adept at synthesizing data to drive product direction
- A strategic thinker who aligns UX initiatives with product vision and business goals, and knows how to tell a compelling design story to stakeholders
- Experienced in cross-functional collaboration with Product, Engineering, and Marketing teams to deliver cohesive, scalable experiences at speed
- Passionate about AI and future-forward technologies, with hands-on experience leveraging LLMs or other AI tools in both product and design workflows
- Actively engaged in the design community, with a strong network and commitment to talent development across all career stages
- Deeply motivated by Jobber’s mission to empower small businesses, and energized by the opportunity to design a product used by millions
What the job involves
- As a key leader within the Platforms & Partnerships group on the Product team—and a valued member of Jobber’s broader Design team—you’ll collaborate closely with Product Managers and Engineers to shape and grow Jobber’s product ecosystem
- Your work will focus on building best-in-class third-party software integrations, developer experiences, enterprise-scale solutions and software that reflects strategic business partnerships
- Product Design at Jobber is decentralized: you’ll lead design efforts alongside cross-functional partners within your group
- Platforms & Partnerships is a critical part of our business, building foundational tools and services that deliver measurable value to hundreds of thousands of service pros around the world
- Reporting to the Director of Product Design, you’ll play a key leadership role in shaping the future of Jobber’s integrations and partnership capabilities
- As a Manager of Product Design, you’ll partner closely with cross-functional leaders to define and drive a vision for app integrations, automated workflows, multi-unit franchises and third-party supply partnerships—all of which are core to expanding our platform’s value
- In this hybrid role, you’ll lead and mentor a team of designers while also contributing directly to the design and strategic direction of your group
- You’ll champion consistency across the Jobber product experience while also working to unlock new forms of value for our customers through thoughtful, scalable integration design
- Your work will have a meaningful, measurable impact on the lives and businesses of home service professionals across North America
- As a Manager of Product Design at Jobber, you’ll transform complex ideas into intuitive, impactful user experiences - while mentoring and guiding a design team
- You’ll help shape the long-term vision and north star for the Platforms & Partnerships group, ensuring our solutions drive meaningful outcomes for customers and the business
- You’ll lead with a deep understanding of user needs—uncovering pain points through research, surfacing opportunities, and validating concepts through testing
- From insight to execution, you’ll guide your team in delivering polished interfaces and seamless product experiences that raise the bar for customer success
- Act as a senior design leader within a cross-functional product group, managing creative, high-impact solutions that drive customer value across Jobber’s platform
- Manage and grow a team of 2–4 designers, providing coaching, mentorship, and regular performance feedback to support their career growth
- Build and inspire a high-performing design team by fostering a culture of excellence, collaboration, and continuous learning
- Champion a customer-centric and data-informed design culture, leveraging qualitative and quantitative research to uncover insights and influence decisions
- Set and communicate a clear design vision for your team and stakeholders, shaping scalable solutions through research, wireframes, flows, prototypes, and detailed specs
- Collaborate with Product and Engineering leaders in the Platforms & Partnerships product groups to define a shared vision, align priorities, and deliver cohesive, high-quality user experiences
- Represent Design at the Leadership Team level, helping shape and drive our long-term UX strategy in alignment with company goals
- Showcase the impact of design through measurable outcomes, celebrating user experience wins and team achievements
- Strengthen Jobber’s design team by attracting top talent, supporting team visibility (e.g. speaking opportunities), and cultivating a strong external talent pipeline
- Stay ahead of industry trends, competitive offerings, and emerging technologies—including AI—to inform and elevate the design of personalized customer experiences
Our take
For businesses that sell home services, it can be difficult keeping up with paperwork, scheduling appointments, and chasing payments, especially when their teams are small. Jobber delivers a comprehensive toolbox to keep track of all these aspects, so that small business owners can concentrate on more important things like serving their customers and building their brand.
Jobber was founded in 2011, initially to help a friend who owned a small painting business. The founders quickly discovered that what they were building could help many more owners across a number of industries, going on to launch the product which is now used by over 200,000 professionals.
What makes Jobber stand out is that it collects all the vital parts of running a home services business into one place, removing the burden of keeping track of multiple sources of information. The company has seen significant funding which it has invested in R&D and growing its customer base, and boasts four consecutive years on The Globe and Mail's Canada's Top Growing Companies List.
Steph
Company Specialist at Welcome to the Jungle
Insights
15% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2023
$100m
SERIES D
Jan 2021
$60m
GROWTH EQUITY VC
Total funding: $185.8m
Company benefits
- Health, dental, vision, and paramedical for both mind and body, life and travel insurance, and an employee assistance program.
- Health spending and wellness accounts to help with expenses not covered by traditional benefits.
- Equity and RRSP matching of up to 3% of your annual salary.
- Your birthday off!
- Parental leave—complete with top-ups for up to 8 weeks.
- Monthly snack box program with plenty of options for that afternoon pick-me-up.
- Bi-weekly all company stand-ups, quarterly hackathons and town halls, and yearly all-hands professional development sessions.
- Continuous 1:1’s and honest feedback.
- A team of humble and supportive group of Jobberinos who give a sh*t about the work they’re doing.
- Opportunity to have a 1:1 session with one of our Development Coaches, take advantage of our in-house suite of learning opportunities, and build out your personal development plans.
- Hybrid work model.
- Work in either our Edmonton or Toronto office, remotely from anywhere in Canada or the US, or a combination of both.
- Monthly home office allowance and a one-time stipend to help equip your home office.
Company HQ
Downtown, Edmonton, AB
Leadership
Sam Pillar
(CEO)Former Freelance Software Developer. Previously a Business Analyst and Management Consultant at CGI.
Forrest Zeisler
(CTO)Experienced Developer, with a degree in Engineering from the University of Alberta.
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