Product Designer, Phorest
Business Systems
+ Employee Share Purchase Scheme
Salon management solution
Job no longer available
Salon management solution
201-500 employees
Job no longer available
+ Employee Share Purchase Scheme
201-500 employees
Company mission
To empower and inspire salon, spa and clinic owners to grow fantastic businesses while attracting and delighting loyal clients and talented staff.
Role
Who you are
- We’re looking for a Product Designer who loves untangling complexity and bringing clarity to intricate systems
- You have 3+ years of professional experience in Product Design (UX/UI), ideally within B2B or internal tooling environments
- You’re a systems thinker who isn’t intimidated by “spaghetti” processes and enjoys mapping complexity into coherent solutions
- You have a clear, repeatable design process that consistently delivers strong outcomes
- You enjoy close collaboration with Product Managers and Engineers to get to the heart of real problems
- You have experience working with senior stakeholders and securing buy-in across cross-functional teams
- You’re comfortable running user interviews, workshops, and shadowing sessions—and believe the best insights come from observing real work
- You can clearly articulate and defend your design decisions, even when navigating conflicting requirements
- You thrive in environments where documentation is limited and processes are evolving—and see this as an opportunity to create clarity
- You bring a can-do attitude, growth mindset, and eagerness to learn
- Fluent English is essential
- If you think you have what it takes, but don't necessarily meet every single point on the job description, please still get in touch. We'd love to have a chat and see if you could be a great fit
What the job involves
- While our customer-facing teams focus on empowering salons, the Business Systems team focuses on the engine that powers Phorest itself
- Our “customers” are our colleagues across Onboarding, Sales, Support, and Finance, the teams who rely on robust internal tools to keep Phorest running smoothly on a global scale
- We own and evolve a complex ecosystem of internal systems spanning multiple regions, legacy platforms, and interconnected workflows
- A key part of our vision is to bring some of these internal business processes directly into the Phorest product, enabling salon clients to self-serve aspects of onboarding, account setup, and ongoing management
- This is a rare opportunity to become the first dedicated designer on the Business Systems team, helping us move from a developer-led UI to a truly user-centred design practice
- You’ll have a meaningful impact on the daily work lives of your colleagues by reducing friction, streamlining processes, and designing internal tools that work seamlessly together, while also laying the foundation for future customer-facing features
- You’ll join a close-knit product trio (Product Manager, Engineering Manager, and Technical Business Analyst) and collaborate with a senior, supportive team that values thoughtful problem-solving and visible impact
- Work closely with engineers in a product-engineering environment, from discovery through to shipping and iteration
- Bring clarity to complex, sometimes undocumented processes by mapping workflows and designing end-to-end solutions for highly interdependent systems
- Visualise how data flows between people and systems, identifying opportunities to automate, simplify, or improve experiences
- Apply strong information architecture and service design skills alongside UI design
- Rapidly validate ideas by testing prototypes with internal users, whether for new features in our internal OAK platform or configured workflows in tools like Rocketlane
- Collaborate closely with the Technical Business Analyst to translate user needs into clear, actionable designs for engineering
- Manage and align stakeholders across Sales, Finance, Support, and Operations, balancing competing needs through strong user-centred design rationale
- Design solutions that work globally, accounting for regional differences across North America, Europe, and Australia
- Be the first designer shaping the UX vision for a critical internal product area
- See the direct impact of your work by making colleagues’ lives easier every day
- Collaborate with a smart, supportive, and senior team that values thoughtful design
- Help build systems that scale globally and ultimately improve the experience for salons worldwide
Application process
- We usually respond within a week
Our take
Annually, significant financial losses plague salons and health spas due to both no-show appointments and sluggish periods. Addressing this predicament head-on, Phorest emerges as the solution, providing salon proprietors with user-friendly marketing software.
Phorest's software allows salons to dispatch appointment reminders and promotional details to their clientele. This seemingly uncomplicated remedy remarkably curtails no-show deficits by an impressive 70% - an extremely valuable offering.
From its inception, Phorest has consistently evolved and broadened its platform, adding features for staffing management, inventory control and strategic marketing. It has also secured funding which has enabled it to confidently vie with international contenders like Zenoti and Booker on the global stage.
Freddie
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Mar 2022
$12m
LATE VC
Jun 2018
$23.8m
GROWTH EQUITY VC
Total funding: $37.4m
Company benefits
- Your wellbeing is important to us - We provide private healthcare, and employee assistance program and a free online GP service (WebDoc)
- As part of our Financial Wellbeing, we provide an Employee Share Purchase Scheme, Pension, Life Assurance, and Income Protection
- We help you travel by providing a bike to work scheme as well as tax saver transport tickets
- We care for your family and provide Enhanced Maternity and Paternity benefits
- We grow our own timber! We provide a great learning environment including an extensive onboarding program
- Career development is important to us. We even have our own in-house Learning and Development/Business coach and many online resources including LinkedIn learning
- We don't believe in formal dress codes. We prefer causal things
Company HQ
North City, Dublin, Ireland
Leadership
Ronan Perceval
(Co-Founder & CEO)Previously worked in hair salons, and also co-founded Demonware.
Jamie Myerscough
(Co-Founder & Director)Previously served as Phorest's CEO and Sales Director. Is currently CEO of Educogym.
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