Customer Operations Executive, Funding Circle
9 Month Fixed Term Contract
3 days a week in office
Business finance that backs you and your business to succeed
Posted today
Business finance that backs you and your business to succeed
1001+ employees
Posted today
3 days a week in office
1001+ employees
Company mission
We back small businesses with the finance they need to succeed. At Funding Circle, we understand running a business is hard work so we provide a fast, hassle-free experience for businesses looking for finance - with SME experts based in the UK.
Role
Who you are
- Driven to succeed both individually and as part of a team
- Dynamic and KPI driven with the ability to work well under pressure
- Natural proficient at multitasking with strong time management skills
- A transparent communication with the customer - delivering both good and bad information
- Adaptable and ready to provide feedback on our products and how customers are feeling to help aid future improvements
What the job involves
- This role sits within the Operations team umbrella and forms part of our Service team
- They are the face of Funding Circle and work passionately to make sure our previous Investors have an incredible experience in winding down their accounts and accessing any documentation and servicing their needs
- We know that good business is about good people. So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience
- In the Service team you will assist and help investors with queries about their investment
- This role is to provide customer support to investors who invested through the Funding Circle platform in loans to SME businesses
- Alongside answering initial enquiries via email or telephone, you will help to deliver excellent customer service across a variety of responsibilities:
- Dealing with inbound enquiries, via telephone or email answering investors’ questions/queries
- Request information from investors either by email or telephone
- Update the Zendesk CRM system and customer files with all relevant information so that there’s a clear audit trail for all of our customer contacts
- Develop strong working relationships with 3rd party suppliers and FC internal departments
- Support the Direct business reporting by keeping information accurate and updated
- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day
Salary benchmarks
Our take
Funding Circle launched in 2010 and it was the perfect time in the market. After the financial crisis in 2008, financial institutions were hesitant to lend money. Loans to SMEs were at record lows.
This meant that Funding Circle's innovative platform - connecting investors and businesses directly - had immediate product-market fit and growth. Funding Circle remains incredibly focused on small businesses, and this set it apart from other lending platforms. The business has since expanded to the USA.
The company completed its IPO in September 2018 in a challenging economic environment in Europe and the USA. More recently, however, trading in the group’s core UK market has been helped by its participation in the government’s Coronavirus Business Interruption Loan Scheme – the company says it has been responsible for a quarter of CBILS loans by volume since it was accredited to join the scheme in April 2020.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
40% female employees
9% employee growth in 12 months
Company
Employee endorsements
Focus on employee wellbeing
"We've moved to a hybrid way of working at FC. We have lots of employee benefits, from lunch budgets (Just Eat), to retail discounts, gym/health..."
Funding (last 2 of 7 rounds)
Jan 2017
$93.7m
SERIES F
Apr 2015
$150m
SERIES E
Total funding: $365.9m
Company benefits
- Annual learning budget
- Private Health insurance covering pre-existing conditions
- 5% Matched Pension
- 25 days holiday (excl. bank holidays)
- Access to Wellhub (formally Gym Pass)
- Dental Insurance
- Just Eat for Business 2 days when in the office
Company values
- Think smart
- Obsess over the customer
- Make it happen
- Be open
- Stand together
- Live the adventure
Company HQ
City of London, London, UK
Articles
Leadership
Samir Desai
(Non Executive Director)Previously a Consultant at BCG and an Investment Executive at Olivant focused on financial services businesses. Awarded a CBE for services to financial services in 2015.
Lisa Jacobs
(CEO)Lisa is CEO of Funding Circle. She is responsible for driving the company’s strategy and overseeing Funding Circle's operations in the UK and US.
Andrew Mullinger
(Co-founder)Founded Funding Circle in 2009 until hiring his replacement in 2016.
James Meekings
(Co-Founder)Co-founded Funding Circle in 2009 and was UK MD up until to 2019. He now spends his time helping, and investing in, early stage companies.
Sam Hodges
(Co-Founder)Sam founded our US business and was US MD up until 2018.
Diversity, Equity & Inclusion at Funding Circle
Poonam Verma (Director of Talent Development, Culture & Belonging)
- It’s in our differences that we find our strengths!
- We celebrate and support the differences that make you, you. So we’re building a culture where difference is valued. We’re proud to be an equal opportunity workplace and affirmative action employer. We truly believe diversity makes us better. We particularly encourage applications from applicants from underrepresented backgrounds. We welcome applicants who may want to work flexibly
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