Customer Success Manager, Corti
More information about location
Analysing patient interviews with voice-based AI
Open for applications
Analysing patient interviews with voice-based AI
101-200 employees
Open for applications
More information about location
101-200 employees
Company mission
To create the world’s smartest medical consultation assistant.
Role
Who you are
- An Exceptional Communicator: "They are an exceptional communicator, seamlessly bridging the gap between customers and our internal teams during the sales process."
- A Real Revenue Driver: "Their efforts have significantly contributed to upselling and expanding our customer base, boosting our revenue and growth."
- A Proactive Problem Solver: "They anticipate and resolve issues before they become problems, making our customers feel supported and valued."
- A Strategic Thinker: "They have a strategic mindset, constantly finding ways to improve customer satisfaction and drive product adoption."
- An Organizer: “They are so organized and get things written down and shared so we all know where to march and what to be focused on.”
- A Tech Nerd: “They have a great ability to understand and disseminate technical concepts and get even the hardiest gatekeeper excited about spending more time with a product or AI expect”
- 3+ years of experience in customer success, partnership success, or a similar role in a B2B technology-driven environment
- Demonstrated ability to drive successful onboarding processes with quick time to value for customers & partners
- Strong communication skills with an ability to convey complex concepts to diverse audiences
- Proven ability to manage and influence cross-functional teams without formal authority
- Excellent communication and interpersonal skills, effectively navigating internal and external challenges
- Thrive in a fast-paced, demanding, and dynamic environment
- If you have the opportunity to travel and meet customers
What the job involves
- We are building our first Customer Relationship Team to bridge the gap between our customers and our AI and Product teams
- We believe AI is set to revolutionize every industry, and as a Customer Relationship Manager, you will lead customers in their transition to an AI-driven economy in the world’s most vital sector
- You’ll work with the most influential users—doctors and nurses—helping them integrate AI into their daily workflows and redefining what it means to work in healthcare with AI in your pocket
- Orchestrate and expand customer and partner relationships, including managing customer interactions/stakeholders, and strategizing account growth
- Support the go-to-market teams in bolstering customer relationships and fostering long-term commitments with realistic expectations and plenty of excitement
- Collaborate daily with our Product team as well as GTM teams
- Take full ownership of onboarding our customers, managing the transition, and ensuring they get the most out of our products
- Your role is at the heart of customer interactions within Corti, ensuring relationships and trust are built, accounts grow, and new opportunities emerge
- On your three-month review, what will you probably be showcasing results like:
- Taking a signed deal through the deal desk to adoption plans is almost seamless now
- Every interaction with current partners and customers is anchored in a plan to create “moments that matter,” building loyalty and strong relationships
- Every important customer onboarded to date knows your name and is on a positive trajectory. You have taken full ownership of customer and partnership relationships
- You are handling the entire onboarding, training, and rollout independently, with primary support from Solutions Engineers
- The go-to-market team frequently includes you in meetings because they know your presence enhances the customer experience
- HubSpot, Dock, and Notion are cleaner and more up-to-date than ever before
- You have improved our customer relationships metrics, and maybe even made your first upsell
- Your success will be measured on:
- Time to first value for customers
- Customer Retention Rates
- ARR through upsell and conversion
- The role sits in the Commercial team
- The position reports to the Head of Customer Relations
Our take
AI-powered patient consultation analysis platform Corti is a machine learning company that transforms voice-based audio into actionable insights, empowering organisations to make better decisions. It combines natural language processing technologies with a powerful data analysis backend to reduce healthcare spending and ensure patients receive the right care as soon as possible.
The company’s state-of-the-art speech recognition platform uses audio information from past interviews and vital real-world data to identify important patterns in live interviews that could be missed by human operators and alert healthcare professionals to critical illnesses, such as cardiac arrest.
The company’s Atomico-led Series B funding has allowed it to focus on expanding its AI product capabilities and public safety features. As the company continues to further expand operations and launch new products, Corti is set to be a global industry leader.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 6 rounds)
Sep 2023
$60m
SERIES B
Sep 2021
$27m
SERIES A
Total funding: $96.1m
Company benefits
- Hybrid/Remote Work Options
Company HQ
København K, København
Leadership
Andreas Cleve
(CEO & Co-Founder)Current Chairman Of The Board at Nordic.ai. Founder of the Copenhagen Lean Startup Circle, and Co-Founder & former CEO at Ovivo.
Lars Maaløe
(CTO & Co-Founder)Current Adjunct Associate Professor of Machine Learning at the Technical University of Denmark (DTU). Former Machine Learning Researcher at Apple, and IT Consultant at Royal Bank of Scotland.
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