Customer Support Specialist, IDEXX
Veterinary Software
£26-28k
+ Opportunity for Annual Bonuses
3-4 days a week in office (Wimbledon, London)
Veterinary diagnostics and cloud veterinary software
Open for applications
Veterinary diagnostics and cloud veterinary software
1001+ employees
Open for applications
£26-28k
+ Opportunity for Annual Bonuses
3-4 days a week in office (Wimbledon, London)
1001+ employees
Company mission
To enhance the health and well-being of pets, people, and livestock.
Role
Who you are
- Are you passionate about great customer service, software and pets? IDEXX Veterinary Software London are looking for our next Customer Support Specialist to join our team!
- We're looking for a driven individual who has a problem solving mindset and a knack for helping others
- Epic communication skills. You'll be answering lots of phone calls and supporting people all over the world!
- Passion, empathy and resilience
- Can-do attitude and willingness to be in the driver’s seat of your career
- A passion for the tech or the veterinary industry
- Maybe you have experience working with ezyVet in clinic, or just in clinic experience in general!
- Ability to form part of our Support roster that will include weekends every 8 weeks
- Be willing to join a shift pattern that consists of either 6am-3pm or 10am-7pm and are evenly assigned 3 months in advance – We do our best to roster based on preference however having flexibility would be preferable
- A thirst for helping businesses succeed - commerce, business and economics majors do well here as do vet nurses and animal health related backgrounds with a passion for technology
What the job involves
- This role will specifically be providing support for our ezyVet software
- We have customers all over the world, so you’ll get to help veterinary professionals from all over the globe
- You'll provide support on complex workflow and technical solutions, while diving deep into the way they use our software so they can continually enhance their software usage and optimize their clinics business
- We develop and ship new features rapidly which means you will continuously be learning and challenging yourself to be two steps ahead of the game
- Though currently in the reactive space, we are looking to really grow into the proactive success space with our customers
- Supporting veterinary customers all over the globe with high quality email and phone customer service relating to the use of our practice management software
- Efficiently problem solve and manage tickets until resolution
- Deliver training webinars focused on specific features of ezyVet - upskilling yourself and our customers!
- Write customer facing knowledge base articles designed to address common areas for support inquiries to improve the customer self service help
- You'll learn to be a support specialist, trainer extraordinaire and even a technical writing expert
Salary benchmarks
Our take
IDEXX was founded in 1983 to run diagnostics for Veterinary Practices of all sizes. Some of its software products include Cornerstone, Ezyvet, Neo, VetConnect PLUS, and more. It also provides solutions for livestock, poultry and water testing.
The global veterinary practice management software market, characterized by increasing awareness of animal health across the globe, is expected to reach over USD 1.59 billion by 2030.
IDEXX continues to develop innovative products such as its most recent Vello, a pet owner engagement software. This engagement platform tackles the age-old problem of communication clarity between veterinary professionals and customers. IDEXX's broad product range and generous funding rounds exemplify its place as a leader in the veterinary software market.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Work From Home Opportunities
- Contribution To Pension plan
- Medical Insurance
- Life Insurance
- Annual Leave
- Virgin pulse
- Maternity and Paid Parental Leave
- 24/7 Employee Assistance Programme
- Bike Plan
Company values
- Achieve and sustain market leadership
- Exceed the expectations of customers
- Empower and reward our employees
- Innovate with intelligence
- Cultivate entrepreneurial spirit
- Contribute to our communities
Company HQ
Westbrook, ME
Articles
Leadership
Jay Mazelsky
(CEO (Not Founder))Currently Board Member at Dentsply Sirona. Previously Senior Vice President at Philips Healthcare and worked at Hewlett Packard between 1988 and 2001.
Diversity, Equity & Inclusion at IDEXX
- IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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