Customer Support Engineer, UVeye

Tier 2 - UK

Salary not provided

AWS

Docker

Kubernetes

GCP

Linux

Azure

Zendesk

JIRA

Confluence

Mid and Senior level

London

3+ days a week in office

Automated, AI-based inspection systems for vehicles

Open for applications

Automated, AI-based inspection systems for vehicles

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Open for applications

Salary not provided

AWS

Docker

Kubernetes

GCP

Linux

Azure

Zendesk

JIRA

Confluence

Mid and Senior level

London

3+ days a week in office

201-500 employees

B2BArtificial IntelligenceCarsHardwareComputer VisionMachine LearningSaaSDevOps

Company mission

To raise the standard of vehicle inspections, to help create better mobility and safer roads.

Job

Company

Role

Who you are

3+ years of experience in Tier 2 support, systems administration, or QA engineering
Bachelor’s degree in Computer Science or a related technical field
Strong hands-on experience with Linux environments
Practical knowledge of Docker and Kubernetes
Proven ability to troubleshoot complex, multi-layered technical issues
Solid understanding of networking fundamentals (TCP/IP, HTTP, DNS, DHCP)
Experience working with cloud platforms (AWS, Azure, or GCP)
Familiarity with networking equipment: switches, routers, firewalls, load balancers
Experience using Zendesk, JIRA, and Confluence
Ability to manage multiple priorities in high-pressure, customer-facing environments

Desirable

Thinks in root cause, not band-aids
Is calm under pressure and sharp when things go sideways
Communicates clearly with both customers and engineers
Takes ownership — no ticket ping-pong
Is proactive, detail-oriented, and obsessed with system reliability
Enjoys working in fast-moving, real-world production environments

What the job involves

As a Tier 2 Customer Support Engineer, you are the technical backbone of UVeye’s European operations
You own complex issues end-to-end, support live production systems, and make sure customers stay operational
This role blends deep technical troubleshooting, customer-facing responsibility, and close collaboration with Field Service, R&D, and Operations
If something breaks, you’re on it - fast, methodical, and accountable
Take an active role in all European system installations, providing hands-on and remote software support
Serve as the primary Tier 2 escalation point for all Europe-based customers
Proactively monitor production systems, identify risks, and prevent outages before customers feel them
Own support cases from initial intake through root cause and resolution
Perform deep troubleshooting across software, OS, networking, and integrated hardware
Coordinate and dispatch Field Service Engineers for on-site visits when remote resolution isn’t enough
Work closely with Engineering to reproduce issues, validate fixes, and push improvements back into production
Produce clear, data-driven weekly reports covering incidents, trends, SLAs, and system health
Continuously improve support processes, tooling, and documentation

Salary benchmarks

Our take

UVeye has developed contact-free vehicle inspection systems that leverage AI, ML, and computer vision to swiftly detect faults and abnormalities in vehicles. It’s a broadening out of UVeye’s original remit, which was inspection devices for military and police organisations - although sensitive security facilities like embassies and power plants still make up a critical part of UVeye’s business.

This pivot provided a real shot in the arm for UVeye, especially for its US expansion, where it struck gold in the automotive sector. Healthy funding has now come from major players like Toyota Tsusho, Hyundai Motors and Volvo, and the latter has committed to a long-term contract to install the tech in all its North American dealerships.

UVeye is astutely doubling down on its penetration into the $100B+ US automotive industry through flirting with expansions into the insurance sector - it’s partnered, for example, with W.R. Berkley. Insurance tech in this region is throwing itself into data-led digital transformation, and a system that allows UVeye to explore this kind of partnership alongside lucrative manufacturing and defence contracts makes for a very promising position indeed.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

38% employee growth in 12 months

Glassdoor (4)

Company

Funding (last 2 of 6 rounds)

Jan 2025

$41m

LATE VC

May 2023

$100m

SERIES D

Total funding: $252m

Company benefits

Private gym (including yoga and meditation class)
Spacious work space
Huge rooftop
Free UVeye scan for your car
Dog friendly

Company HQ

China Basin, San Francisco, CA

Leadership

Amir Hever

(Co-Founder & CEO)

Previously a Software Engineer and Team Leader for the Israel Defense Forces, who continued to work on software with Correlsense and Movizzy. Subsequently served as VP of R&D at Visualead (ultimately acquired by Alibaba).

Ohad Hever

(Co-Founder & COO)

Worked as a Clinical Electrophysiology Technician at Gamida, before serving as VP of Product at Elgoteam - where he had once spent time as a Project Manager.

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