Client Success Manager, ThredUp

$100-130k

ThredUp employees are eligible for discretionary restricted stock unit awards, as well as a discount when purchasing ThredUp stock if voluntarily participating in ThredUp’s Employee Stock Purchase Plan

Looker

Excel

Senior and Expert level

San Francisco Bay Area

More information about location

3+ days a week in office (Oakland, CA)

Fashion resale platform

Job no longer available

Fashion resale platform

1001+ employees

B2CRetailFashionConsumer GoodseCommerce

Job no longer available

$100-130k

Looker

Excel

Senior and Expert level

San Francisco Bay Area

More information about location

3+ days a week in office (Oakland, CA)

1001+ employees

B2CRetailFashionConsumer GoodseCommerce

Company mission

To inspire a new generation to think secondhand first.

Job

Company

Role

Who you are

5+ years in account management, client success, partnerships, or growth roles, ideally within e-commerce, retail, agencies, or related industries. Experience with marketing and light design is a plus
Demonstrated ability to manage a large portfolio (50+ clients), meet deadlines, and keep cross-functional stakeholders aligned and informed
Excellent written and verbal communication skills with a relationship-first, service-oriented mindset. You know how to build trust and drive collaboration
Comfortable interpreting data to identify trends and opportunities. Proficient in Excel and experienced with CRM tools; bonus points for familiarity with Looker, Clay, or Lemlist
Proactive, detail-oriented, and solutions-driven with a passion for improving workflows and scaling programs
Enthusiastic about ThredUp’s mission and genuinely interested in sustainability, circularity, and transforming the future of fashion
Exceptionally strong organizational, prioritization, and time management skills. You thrive in fast-paced environments and know how to keep moving parts in motion

What the job involves

We’re seeking a Client Success Manager to join our fast-growing Resale-as-a-Service (RaaS) team
In this role, you’ll be responsible for managing a portfolio of brand partners and ensuring the ongoing success and growth of their resale programs with ThredUp
From program launch to ongoing execution, you’ll serve as the primary point of contact, owning the client relationship and driving results
You will take full ownership of the brand relationship from the moment a deal is closed
Your focus will be on nurturing and growing these partnerships by identifying opportunities to optimize performance, expand program reach, and drive participation
A key success metric for this role is increasing customer engagement and clean-out kit volume, ensuring strong supply flow for each brand’s program
Reporting to the Head of Sales & Business Development, this role is ideal for someone who thrives on building relationships, enjoys working in a dynamic, fast-paced environment, and is passionate about helping brands embrace circularity
We’re looking for a proactive, creative, and organized team player who is passionate about the resale landscape and can communicate effectively with both internal and external stakeholders
Own Client Relationships: Serve as the primary point of contact for a growing portfolio of nearly 50 brand partners. Build strong relationships, foster engagement, and ensure a high level of client satisfaction across all interactions
Drive Program Success: Oversee the end-to-end execution of partner programs, ensuring alignment on goals, timelines, and deliverables while proactively managing performance and expectations
Grow Client Business: Identify opportunities to expand partnerships through upsells, program enhancements, and performance improvements that increase impact and drive measurable results
Deliver Insights & Reporting: Share regular reporting and key performance metrics with clients, providing strategic recommendations to help optimize their resale programs
Coordinate Internally: Work cross-functionally with Product, Engineering, Marketing, and Operations teams to ensure seamless program execution, resolve issues, and continuously enhance the partner experience
Standardize & Scale: Help develop and refine internal playbooks, processes, and documentation to support the efficient management and growth of client accounts at scale
Drive Supply Growth: Collaborate with brand partners to uncover new inventory opportunities, boost Clean Out Kit and Resale Shop participation, and support overall program expansion

Our take

Over 40% of Gen Z consumers claim to have bought used clothing as opposed to 20% of Gen X and Boomers. Yet, despite this change in fashion trends, consumers must often rely on brick-and-mortar thrift stores and unregulated second-hand eCommerce marketplaces in order to access and find pre-owned clothing.

ThredUp provides an online marketplace for the buying and selling of secondhand fashionwear, offering affordable prices on discount clothing whilst promising a regulated and consistent approach to quality and cleanliness standards. The company acquires its clothing through sellers sending packages of clothing, which the company then sifts through to decide what is sellable and what should be returned.

The company went public in 2021 and immediately acquired Remix, a European second-hand fashion outlet, as part of its international expansion plans. It has, however, struggled to achieve profitability thanks to global economic turmoil and a glut of new clothing in the fashion industry, causing prices to drop sharply. It is focusing on reducing its operating costs and expanding its storage capacity. Analysts expect it to weather the current conditions in good form.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

0% employee growth in 12 months

Glassdoor (2.9)

Trustpilot (1.3)

Company

Funding (last 2 of 7 rounds)

Aug 2019

$100m

SERIES F

Sep 2015

$81m

SERIES E

Total funding: $234.3m

Company benefits

Competitive salary (we leverage market data) + stock
Employee stock purchase plan
Flexible PTO (take the time you need) + 13 company holidays (US offices)
Paid Sabbatical after 3 years of full time employment
Generous paid parental leave for new mothers and fathers
Medical, dental, vision, 401k, life and disability insurance offered

Company HQ

Old Oakland, Oakland, CA

Leadership

James Reinhart

(Founder & CEO)

Has an MBA from Harvard Business School and started out in teaching. Also co-founded the Beacon Education Network.

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