IT Service Desk Specialist, Talon.One
Part-time
$60-65k
More information about location
Marketing software for promotions & loyalty programs
Be an early applicant
Marketing software for promotions & loyalty programs
201-500 employees
Be an early applicant
$60-65k
More information about location
201-500 employees
Company mission
To streamline the process for brands to run and scale their incentive campaigns.
Role
Who you are
- 1–2+ years of experience in an IT support, helpdesk, or service desk role
- Solid working knowledge of macOS and Windows environments
- Familiarity with MDM solutions (e.g. Jamf) for device management
- Basic understanding of network fundamentals (DNS, VPN, Wi-Fi troubleshooting)
- Hands-on experience with Google Workspace (Gmail, Drive, Calendar, Meet) and common collaboration tools (Slack, Zoom)
- Exposure to identity and access management tools (e. g. Google Workspace Admin)
- Familiarity with ticketing systems
- Ability to troubleshoot connectivity, hardware, account access, and application issues remotely
- Clear and friendly written and verbal communication — you’ll be the face of IT for our US employees
- A patient, service-oriented mindset: you genuinely enjoy helping people and stay calm under pressure
- Reliable, autonomous working style — you’re comfortable managing your own queue and knowing when to escalate
- Fluent English (additional languages are a plus, but not required)
What the job involves
- You’ll be joining our IT team, currently based in Germany, which keeps the day-to-day technology running smoothly for Taloners across all our global hubs. As we expand our US footprint, we are strengthening our IT presence in the Americas to provide responsive support while building scalable and effective IT operations across the region
- This role will partner closely with the Berlin-based IT team while independently owning defined IT systems, processes, and initiatives for the US organization
- As our IT Service Desk Specialist – US, you'll own day-to-day IT operations and support for our US-based employees. You’ll independently evaluate technical needs, administer and improve systems, develop solutions to technical and operational challenges, and drive improvements across our US IT processes
- The role requires independent judgment in evaluating issues, determining appropriate solutions, prioritizing competing needs, and recommending improvements to our IT environment
- Independently assess, prioritize, and resolve IT incidents and service requests received through the ticketing system, email, and chat, determining appropriate solutions and resolution paths
- Diagnose and resolve hardware and software issues across laptops, peripherals, macOS, Windows, Google Workspace, Slack, Zoom, and other SaaS platforms, applying independent technical judgment to determine appropriate solutions
- Own and prioritize IT requests during US business hours, balancing business impact, urgency, security considerations, and service expectations to determine appropriate resolution
- Partner with the Berlin IT team on complex technical matters and global IT initiatives, independently resolving issues within the role’s area of responsibility and collaborating where broader expertise or coordination is required
- Develop and continuously improve IT documentation, processes, knowledge resources, and self-service solutions, identifying opportunities to reduce recurring issues and improve the employee experience
- Manage key aspects of the US device lifecycle and asset-management process, including inventory, provisioning, configuration, security requirements, replacements, and offboarding
- Identify recurring or complex technical issues, analyze root causes, and recommend or implement scalable solutions and process improvements in partnership with the broader IT team
Our take
Talon.one initiates and automates loyalty programs and discount campaigns for product-oriented businesses. Its varied product service includes coupon, referral, gift card, and loyalty software as well as product bundles and wallet solutions.
Paradoxical to its mission to create developer-free promotion tools for companies, Talon.one was actually founded by several software developers. In 2022, the company partnered with Big Commerce to offer promotion engine features to Jimmy Brings, an Australian alcohol delivery company, highlighting its integration capabilities as it had to collaborate effectively with various software companies.
Talon.one's offering has a lot of potential, which hasn't gone unnoticed, and its secured a hard-hitting client list that includes Mercedes, Delivery Hero and Adidas. It also raised some serious growth funding in 2025 which puts it in a great position as it eyes thoughtful and sustainable long-term growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2025
$135m
LATE VC
Dec 2018
$3.5m
SERIES A
Total funding: $138.5m
Company HQ
Kreuzberg, Berlin, Germany
Leadership
Christoph Gerber
(CEO & Co-founder)Currently Shareholder at adjust.com, AirHelp and Customer Alliance.
Sebastian Haas
(COO & Co-founder)Previously Founder of RapidApe, Marketing Consultant at Team Europe Ventures, and CMO at Surprise Internet GmbH.
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